Insurance rip-off?

When my father was about 82 a woman drove in to the back of his car.
He was about to call his own insurers and Saga the woman's insurers came on the phone and said it was clearly their clients fault and they could arrange repairs.
Dad said this was fine but he did phone his own insurers and they said if anything went wrong call them back.
About an hour later Saga came back and said their approved Honda repairers were about 20 miles away but they would arrange a loan car from garage about half a mile from the repair garage and our initial reaction was that was ok.
They then asked my fathers age and then said they could not arrange a loan car for him but asked if there was another car he was insured to drive in the family.
He was covered on mine.
They then said I could have the loan car.
Everything was ok for us. I drove his car to the Honda garage on the Sunday afternoon and walked to the car hire place and the car was ready and I drove away about 10 minutes later.
Dad's car was ready the next Saturday and I returned the loan car and collected Dad's car.
What I did find curious however is Saga specialises in insuring older motorists and they could not arrange a loan car which Dad could drive.

Frank

Allianz offered me a new car policy for £401. I went to Go Compare and have accepted a policy with Liverpool Victoria for £257. A slight difference. There are no frills but I do have protected no claims bonus which is what I wanted.

Hi whenim64,
By adopting such attitude these insurance companies think,that they are superior and without them their previous customers has no other way out. Two months back my car's insurance time was also coming to an end. I received a similar call from my insurance company that this year they are hiking the car's insurance rates and if I want to continue, I can, or otherwise can take services of other insurance company'. I didn't reply them and when 15 days were left for my car's insurance expiry, I called Sheilas' Wheel insurance agent. I had taken their comprehensive insurance plan with multiple benefits:
-Got a handbag cover upto £300.
-Service of courtesy car till your car is being repaired.
-I will get 24 hours of telephone counselling.
-If the child car seat is damaged during an accident, I will get a cover of £100 for each replacement of the seat. www.qwiknumbers.com/sheilas-wheels-contact-number.
When one week of expiry of previous insurance policy left. They called me and saying that they have changed the new plan and will now do insurance at the previous rates. I replied them politely that I have taken the services of other company.