According to my daughter, who works in online advertising, all large companies monitor Facebook and give these employees a large budget to use to sort out problems - more budget that customer services operatives have.
My daughter managed to get Virgin to change my flights to the US (which were non refundable ones) when I was unable to fly for family reasons. They were business class so too expensive for me to rebook. She told them the truth in a humorous way and was able to deal directly with a senior manager who arranged the new tickets - at no cost to me despite being a more expensive date and there was a large box of chocolates waiting for me on my seat!
So try the Ford website and explain what's has happened without being aggressive and ask for their help, you might be surprised how quickly they respond as they do not want any complaints to go viral.
I had success when I contacted the CEO of a company recently, I was given a contact at head office who phones me weekly until the issue was resolved.
