Pittcity
We are using our POA for Mum.
All the companies that we have contacted have just needed the online code. Nobody has wanted a paper copy. You can just give the code over the phone and they can access the POA.
You were lucky Pittcity.
When selling a property for a relative earlier this year, my brother had to make a 120 mile journey (each way) to show the original paper documents to an estate agent. They wouldnt accept either a fully legal, signed copy of the POA or even an online code, and he couldn't risk the original paper documents going astray in the post!