I was a medical secretary in an acute hospital and my experience is operations cancelled, not enough nurses on the wards, long 12 hour shifts, patients discharged too early to relatives often unable to cope, cleaning outsourced, outpatient appointments often cancelled 3 times, long waits for appointments, patients not turning up for appointments thus wasting a slot that could be given to someone else, our managers constantly changing with new ideas, changing the way we work, locum doctors costing a lot, staff with not a good enough knowledge of our language, lack of social care and nursing homes closed resulting in "bed blocking" and so on and so. My experience is medical staff giving their all under extreme pressure to give patients the best care they deserve. Nearly all the medical staff I came across were dedicated, hard working, conscientious people, often working much longer than their contracted hours. As for mental health care ..........appalling. Bed cuts, units closed, too much reliance on drugs as a quick fix, mentally" ill joining the homeless, "community care" severely lacking in many cases, social workers overburdened with work often leading to burnout. This Tory government needs to remember they are there to serve ALL the people, ALL the community, not just those who are fortunate to be able to afford private care.