Whilst we have cause to be very grateful to the NHS for life saving treatment, they need to work smarter before receiving yet more funding! It is wasteful and inefficient. As an example, my husband does not drive and the hospital he needs to visit is not on a bus/train route, so the only option is for me to drive him.
They will not make appointments by telephone or online, the only option is to wait for an appointments letter, by which time, we/I may have made other arrangements. Yesterday, I changed my longstanding hair appointment and a meeting in order to get hubby to an 11am appointment, only to find that a doctor had not turned up an there was a 2 hour wait. There had made no attempt to contact us yet they must have known there would be a problem from the beginning of the day. We elected not to wait for 2 hours but they would not rearrange the appointment there and then ... we have to wait for another letter! There is no consideration for the patient only their system.
We also were told to empty 60 boxes of unused, untouched, in date, double plastic wrapped dialysis fluids down the drain as they would not take them back. We also had to put boxes of unused plastic wrapped tubes, dressings, etc into medical waste disposal. What a waste of NHS funds!
I also had a small op which they brought forward. BUT, they insisted on doing another pre-op visit/tests etc, even though they had only done exactly the same tests 2 days before (for the later op!) No common sense, just tick-box mentality!
Just what are the managers managing? If any private enterprise used the same methodology they would be out of business in a flash!