maddyone
StarDreamer
Because if the name is Robin, the person is referred to as Robin. No need for pronouns at all.
Having said that, on the rarest times that I actually go into a bank and speak to a person, I find I have no need to use either their name or their pronouns.
Exactly this.
I can think of no circumstance in which it would matter. If I were talking to Robin, I would (if I used the name at all), simply say 'Robin'. If I talked about Robin to someone else (unlikely), I would say something like 'Robin suggested I talk to you about a mortgage'. If Robin could hear, I would include him or her in the conversation, rather than talk as though they weren't there, and if out of earshot, why would Robin care how I referred to him or her? It seems very self-absorbed to worry about how people refer to you when you are not there.
It's just a PR stunt to get Halifax into the news. It would say more about Halifax's stance on equality if they closed their gender pay gap, which is high.