The underlying problem with HMRC is surely that there just aren’t enough staff to implement changes. Staffing was reduced by 22% by 2016 compared with 2010, and hundreds of local tax offices were closed. Of all government departments where the benefit of employing staff outweighs the cost of employing them, it’s HMRC, tax officers must be cost effective?
Is that a reduction in total staff numbers or directly employed Casdon? Or is an additional percentage now indirectly employed?
Government seems very keen to off-load employment responsibilities these days.
It was directly employed. I don’t know anything about outsourcing numbers or costs, other than remembering the Concentrix debacle about 5 years ago. They are still in the process of creating regional tax offices, and presumably are losing a lot of their most experienced staff as a result. I know in Wales they closed offices in Wrexham, Swansea and Porthmadog as well as the previous Cardiff Office and opened a big new regional centre in Cardiff - staff would have had to relocate from one end of Wales to the other.