I think we all know of people who turn up at A&%E with relatively -or even very- minor complaints which could have been dealt with by a GP , practice nurse or even pharmacist , with referral up the chain if necessary. But if you can’t see your GP until two weeks on Tuesday and then only for a phone call, of course you’re going to seek treatment at an A&E department
. If only people would look at “what it says on the tin” - Accident and Emergency not a Saturday night doctor because you couldn’t be bothered to seek attention during the week.
I feel desperately sorry for A&E staff and , for the genuine patients and the paramedics.
The first contact needs to be improved, more triage turning trivial cases away or to a GP, more “walk-in centres, and incidentally, no more than one person accompanying a patient. In the days when Paw used to be a bit of a regular (!) sometimes there would be whole extended families clogging up the waiting areas and adding to the general noise and hubbub.
PS 11 year old GD yesterday at 3.45 am having been taken to children’s A&E at 8.30 on Wednesday evening from her Gymnastics club with a dislocated kneecap.
I suppose 6 hours is quite good by the standards of today, but honestly, I could weep.