The ‘bosses’ of some of these business haven’t a clue just how their shop operate at customer level.,
Take Debenhams as one example. I order quite a bit online and used to use their ‘Click & Collect’ but just recently this pick-up point at our local store doesn’t exist any more. Now you have to queue up for ages at the undermanned tills.
M&S is another store with overlong queues. Plenty of staff in both but they were wandering round adjusting this and that to avoid till duty.
Try buying cosmetics at our local House of Fraser. Lots of staff on various brands but all busy chatting with one another and loath to serve. You can stand there looking around, obviously in need to assistance and be ignored.
Where are the managers in these shops? Are they just sitting in their offices all day? Why aren’t they up and about more often checking that customers are being helped or served?
When I hear that these stores are failing and people are losing their jobs I have to wonder just how much they have contributed to their own demise. I’ve listened to the grumbling from other customers in these shops and queues so it’s not just me who’s prepared to shop elsewhere.
I feel I'm failing them - feeling lost
Is this a normal thing? - neighbour using wifi
Only telling GN pals - secret talent