I work in customer service and sometimes you feel exactly like an advocate - you get threatened with goodness knows what, and have to be diplomatic to the point of sainthood to deal with some of the people out there - and that is often all true before some of them have even placed a flaming order to complain about! I don't think it's being a killjoy to point out that our job among others has actually become harder than it ever was - frankly I think that I and the team I work in deserve our upgrade, because if I was being paid well for the ahem, 'human waste' I often handle on a daily basis, my salary would be a darn sight higher than it is. I'm not forbidding anyone from laughing: just realise that the change you've recognised is more true than you think.