PetPlan will pay out directly to the vet, but are horrendously expensive!
When it got to nearly £200 a month for my 2 healthy dogs, no claims, I moved to Many Pets as they did cover anything pre-existing, but I would NOT recommend them! My 10 yr old Romanian rescue, Dora has some mammary lumps that we've been keeping an eye on. 50/50 benign or cancerous. The vet suggested they come off, and quoted me £2,000. As I'm on benefits as am disabled, the surgery offered to arrange with Many Pets so that they could pre-authorise it, BUT Many Pets wouldn't do it! I cannot afford to pay the vet upfront, I have no savings, I can't even afford heating, so IF they decided after the surgery that they wouldn't cover it, I'd be completely stuffed! The surgery said I could pay in 3 instalments, but I couldn't afford that either! They only give us enough to cover our 'basic needs' and you really cannot save much at all.
I challenged Many Pets on X - "I thought I was doing the right thing by insuring my dogs, but due to your policy of not pre-authorising required surgery, I can't take the risk of you NOT paying out for a £2k surgery to remove lumps that may or may not be malignant. Disabled, unable to work after 24 surgeries of my own; no heating & existing hand to mouth, it's impossible to 'save'.
As a result, my dog, my constant companion will not be able to have the surgery as I cannot pay the bill, so YOU have put her at risk. Wouldn't mind but I pay almost £200 a month to you!"
Their response -
"Hi there, we're so sorry to hear your dog isn't well. We're sorry we don't offer pre-authorisation at the moment, as we assess each claim on an individual basis. If you have any questions about what we can't cover, please feel free to get in touch."
"That's exactly what I'm asking of you, assess this claim on an individual basis, but before the surgery?? I'm unable to get her this surgery UNLESS you are going to pay out on it; I can't risk you not paying out as I don't have the money!
It's YOU that is putting the health of my dog at risk!"
So, that's the end of that; It's just not good enough really, I am far from happy and just hope that these lumps are benign!