MadeInYorkshire
PetPlan will pay out directly to the vet, but are horrendously expensive!
When it got to nearly £200 a month for my 2 healthy dogs, no claims, I moved to Many Pets as they did cover anything pre-existing, but I would NOT recommend them!
Your experience is horrific! Even worse when others say they have authorised in advance. Can you take it further up the chain of management? Start a fundraiser in case they don't pay out on Facebook/meta? Have you researched the company and looked on the pet topics here, including the Litter Tray to ask if anyone has been in the same position? Fingers crossed for your beloved girl. Xxx