Gransnet forums

Scams and fraud

scam on landline

(9 Posts)
PinkCakes Fri 28-May-21 07:52:47

I've had several calls on my landline (ex-directory), with the caller claiming to be from Virgin Media (I AM with them) saying my broadband has been used fraudulently for illegal use! Of course, I know it is nonsense, and I've challenged the caller(s) who have them hung up.

Any ideas on how to stop it? It's impossible to talk to anyone at Virgin Media, there's at least an hour's wait when I rang, although I've sent an email now too.

Liz46 Fri 28-May-21 07:55:56

I just hang up on calls like that and then forget about them.

MawBe Fri 28-May-21 07:57:37

These are not coming from Virgin Media.
I would also hang up without comment

H1954 Fri 28-May-21 07:59:16

We get these type of calls every week or two. In our case, they don't get the ISP correct though. Just hang up on them or do what I do and string them along with some idle chatter about the weather, what did they have for breakfast etc; they don't stay on the line for very long then! ?

wildswan16 Fri 28-May-21 08:07:11

It has nothing whatever to do with Virgin Media - no point in trying to contact them. Just hang up as soon as you hear the first few words of the call.

Daisymae Fri 28-May-21 08:14:11

You can report the call to BT on their webpage, just Google. More people need to report these calls to get them taken down.

Oopsadaisy1 Fri 28-May-21 08:57:39

We had the same calls earlier this week and we aren’t with Virgin.

Don’t answer the phone , once you pick up they will keep ringing, if you aren’t expecting an International Call don’t answer, it’s automated and won’t leave a message.

BTW the International Number changes each time, so it’s hard to block the number.

Sarnia Fri 28-May-21 09:03:52

I don't think there is a way to stop these calls. If I receive one from a provider I do not deal with, I end the call, without comment. If it is from someone I use, I say I will ring the company to check for myself. It is a good idea to have contact numbers for the suppliers and providers you use but make absolutely certain you get those numbers from a genuine source because the scammers copy the original information and pay Google for their 'advert' to be near the top of the list. Never give any personal information. You can't be too careful these days and these scammers have no conscience.

MerylStreep Fri 28-May-21 09:06:58

Every time you answer these calls the system recognises that your number is live
If someone really wants to speak to you they would then call your mobile.