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anyone else having trouble ?

(155 Posts)
ninathenana Thu 04-Sept-14 16:41:24

I can't open the 'active' page. Can get to the forums, obviously but I have the active page pinned to start on my phone and it won't open sad

Galen Sat 06-Sept-14 12:52:52

Can you fix the unable to upload photos one while you're at it please?

GigiGransnet (GNHQ) Sat 06-Sept-14 14:45:27

Hi Galen

I was told that had been fixed as it was to do with the file size. If you are still finding it impossible let me know and we will revisit it!
x

Ana Mon 08-Sept-14 14:02:45

Bumping this thread to let GNHQ know that I'm still having the same problem with posting!

shysal Mon 08-Sept-14 14:18:23

Me too. Have just learnt to work around it , as I have the photo issue.

LucyGransnet (GNHQ) Mon 08-Sept-14 14:19:31

Thanks both - we haven't forgotten about you, promise!

rosequartz Mon 08-Sept-14 14:49:07

Me too, Ana.

I posted using my tablet this morning and all was fine

Have just posted using my PC and got the same message - do you want to open or save this message?, then it posts when I press 'Active'

I use IE on both.

rosequartz Mon 08-Sept-14 15:36:17

I just pressed 'save' by mistake and now can't find the message on my pc, don't want it on there for other users to find! Help!

durhamjen Mon 08-Sept-14 15:44:04

Well done, rose. I was going to ask if anyone had done that and what happened.
If I were you, I would do a virus scan now, just in case. Doom and gloom again, I know, but it's best to be safe.

rosequartz Mon 08-Sept-14 16:05:41

djen just had a look and EVERYTHING I have posted has copied on to my hard drive in 'recent items', even when I pressed 'cancel'

This will be the last post I make until it is sorted.

Will do another virus scan, thanks.

shysal Mon 08-Sept-14 17:02:14

Just checked mine, no GN posts on 'recent items', thank goodness. I have always clicked 'cancel'

rosequartz Mon 08-Sept-14 17:54:41

Yes, I did click 'cancel' shysal except for once when I pressed 'save' by mistake.

Several links to GN were in 'recent items'.

Ana Mon 08-Sept-14 17:59:02

Where do you look to find 'recent items'?

shysal Mon 08-Sept-14 18:45:51

Ana, my elderly Windows Vista laptop shows recent items on the right hand list when you click on the windows symbol, bottom left. Later versions of Windows will probably be different. I have never noticed it before, all it showed were the last few photos I had stored.

rosequartz Mon 08-Sept-14 18:46:00

Ana If you are on a PC (or mine at any rate) click on the 'start' icon (a round thing with windows icon; on the righthand side a list should come up that says:

documents
pictures
music
games
recent items (with an arrow, click on the arrow and it shows your most recent saved items)
computer
etc

Sorry, not very tecchy, someone else may explain it better!

Ana Mon 08-Sept-14 19:41:26

No, the list on mine, after games continues with computer, control panel, devices and printers, default programmes, help and support - no recent items listed!

Oh well, I'll just have to hope for the best...grin

durhamjen Mon 08-Sept-14 22:41:41

Still no improvement. GNHQ all on holiday today? Or are they hoping one of us will solve the problem for them?
By the way, I never click on cancel in case it does the same as save.
I just click the cross to get rid of it.

LucyGransnet (GNHQ) Mon 08-Sept-14 22:47:56

Sorry everyone. No holidays here, honest - we really are still working on it! I believe it's not quite as straightforward to fix as we thought, but we'll post again as soon as tech have sorted it/we have any updates.

Ana Mon 08-Sept-14 22:56:04

Testing

Ana Mon 08-Sept-14 22:58:34

Well, yes, I tried clicking the cross, and my post registered, but it's just the same as clicking 'cancel'.

Still a faff, and you can't preview.

LucyGransnet (GNHQ) Tue 09-Sept-14 10:39:47

Right, morning all. This should be fixed now, sorry it's taken longer than we'd like. If anyone's still having problems, please let us know!

Ana Tue 09-Sept-14 10:40:26

Testing...

Ana Tue 09-Sept-14 10:41:31

Nope - still the same...sad

rosequartz Tue 09-Sept-14 11:02:33

Still the same.

Did another full scan last night, no bugs registered.
Methinks it is something between GN and IE.

LucyGransnet (GNHQ) Tue 09-Sept-14 12:38:22

OK...let's try again <hopeful> if anyone could have a quick go now and let us know if it's still happening, I'll be very grateful and provide virtual brew (or wine if you prefer - the sun's over the yard arm after all).

Ana Tue 09-Sept-14 15:03:18

Just got in from work - testing...