Are you having a New Year break, GNHQ?

Judging by the extent of the empty advertising placements on the forum it surprises me that GN can afford the cost of moderators at any time.

It was also a Bank Holiday so it may have been that GN employees wished to have the day off in the same way as many millions of others in Britain and around the world.

They are hardly essential workers that we cannot manage without for a few days???

But surely they can moderate the site from home, retiredwell?

janeainsworth

But surely they can moderate the site from home, retiredwell?

That is still working, and in that, they would not be free to do as they wished for the day.

Retiredwell a poster asked that two of her own posts be removed yesterday, they are still there.
There must have been a very good reasons for her asking, I hope it hasn't caused any upset that they still remain for all to read!

Of course they can moderate from home. I have seen intervention late at night, when things get heated!

GN have a duty of care for the posters who use this site. You can't just pick and choose, when to do this. Moderating doesn't mean sitting and watching a screen for twenty four hours a day. Whoever is on call, surely can check in now and again.

There are a number of vulnerable and fragile posters on GN at the moment. We should all be supporting them.

I will now get off my high horse!!!

Do the moderators get paid?

I would think so, it's a business after all.

There are a very large number of highly vulnerable workers who have carried on working throughout this crisis to supply all our needs. They deserve bank holiday time off along with all others.

Also, all on this forum post under assumed names. Therefore no private details can become known to others unless a forum member releases that themselves (as in the case of meet ups) or openly posting such information in a thread.

Harsh comments here! Perhaps there are unforseen
circumstances that we dont know about thats caused a delay in GNHQ responding!

It should be checked by someone at least every hour

Retiredwell, you are totally missing the point. If there are no moderators, and people are aware of it, that means that posters have free reign to post whatever they want, without sanction. That includes the scammers who prey on vulnerable people and there have been a few recently.

On a number of occasions, we have had, Wil, Simon and friends posting during the night to con vulnerable, lonely ladies.
You seem to be unaware of the consequences of these invitations not being dealt with promptly.

I'm not sure what you mean about vulnerable workers in relation to GN. In all the years I have been posting, I have not seen this lack of moderation.

I understand that like everywhere else, people may be ill or the business is short staffed. I just wondered what was going on.

retiredwell not at all as safe as you think people are under assumed names can sometimes can be recognised just by the things they post, the problem, a family dispute etc etc and these posts can be used in newspaper or other media articles without permission

Nobody forces people to post, and some of the private details they choose to reveal are astonishing.

You could test the system by posting about one*ies, daps, or rapid stair-related descents.
(Just joking GNHQ Happy New Year )

Are they the same mods as for Mumsnet? That site gets a LOT more traffic so maybe they're busy elsewhere. Or, god forbid, ill (Covid).

MawBe

You could test the system by posting about one*ies, daps, or rapid stair-related descents.
(Just joking GNHQ Happy New Year )

Well yes or airborne accessories.

The basic problem with GN moderation is cost, as I seem to remember they admitted a few weeks back. Many forums such as this have succumbed under the pressure of Twitter and Facebook.

To employ persons costs money that many forum sites that still survive can ill afford. Bank Holiday employment adds further to those costs. Therefore, surely anyone reporting a post can wait for moderation to become available if it is not provided on a twenty four hours three hundred and sixty five day basis.

After all, it is hardly the end of the world, and if a post is then judged as "inappropriate" it will be eventually deleted and the forum member notified.

That's a fair point eazybee, but that's not really what I am concerned about. That is their choice to do that.

Hypothetically, what if a vulnerable poster receives an unsolicited and unpleasant PM from someone, which greatly upsets them and nothing is done because there were no moderators available ?

I know of a poster in the last few weeks, who has left GN because of an unsolicited, nasty PM about a post she wrote.
People who send PMs like that should be dealt with immediately.

Hi
GN has different mods to MN.
MN also has volunteer mods at night.

For the record, I agree with everything that Mary has said.

I'm not being naive about cost, lack of advertising etc, we are living in exceptionally difficult times.

I also understand that by posting on this site, we can leave ourselves wide open being upset.

However, I'm looking at this from a safeguarding point of view. GN has a duty to protect it's posters, whether those at their lowest point, who pour their heart out and later regret it, from scammers and people who post particularly nasty, personal attacks, just because the can.

OOPs pedantry alert!

ITS posters.

I agree with you too Marydoll.
Gransnet is part of Mumsnet.
It may not be a profitable part of it, but it’s still part of it. Although profits have reduced in the last couple of years, they still run into £millions, so don’t tell us they can’t afford to pay moderators retiredwell.

It’s in the site’s interests to have effective & balanced moderation. If they don’t, things do get out of hand sometimes, posters leave and revenue falls.

GN has different mods to MN.

Sometimes they do have mods from MNHQ who respond to reports from GN.

I reported a suspect scam thread the other week and got a response from MNHQ - "thank you for bringing this to our attention, it has now been deleted."

Hypothetically, what if a vulnerable poster receives an unsolicited and unpleasant PM from someone, which greatly upsets them and nothing is done because there were no moderators available ?

One can delete PMs. Its being deleted by someone else is not going to address any hurt caused by it.