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Talk to CQC about the health and/or social care you receive and you could win a £300 Love2Shop voucher *NOW CLOSED*

(57 Posts)
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LucyGransnet (GNHQ) Tue 29-Mar-16 10:21:40

We've been asked by the Care Quality Commission (CQC) to find out why gransnetters do – or don't – share their feedback about health and/or social care.

CQC say, "Although many older people are accessing health and/or social care regularly, they tend to be hesitant about sharing their experiences of care – both good and bad. We know that many gransnetters are accessing care regularly on behalf of a loved one or for themselves.

"It's become commonplace for us to feed back about our experiences after a meal, holiday, or hotel stay; however we're still hesitant when it comes to feeding back about life's most important services – health and social care – this would include your GP surgery, dentist, local hospital or care home.

"We want to know what your experiences have been, and why you do – or don't – tend to share feedback about your or your loved one's care."

Everyone who posts on this thread with their experiences of their health and social care treatment and why they do/do not feed back on them will be entered into a prize draw where one lucky gransnetter will win a £300 Love2Shop voucher.

Thanks and good luck with the prize draw.

GNHQ.

*Regarding complaints*

If you have experienced or seen poor care, you have a right to feed back or complain to the organisation that provided or paid for the care. We cannot make these complaints for you or take them up on your behalf. This is because we do not have powers to investigate or resolve them.

If you do give feedback or make a complaint to an organisation that provided or paid for care, please tell CQC too. They want to know about your complaint because it will help them to form a picture of how well a particular service cares for all the people who use it.

If you would like to share your experience with CQC confidentially, visit www.cqc.org.uk/share-your-experience-finder.

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crun Sun 17-Apr-16 14:36:54

"CQC just wanted to address the issue of confidentiality ................We will treat all the information you give us in confidence."

I'm not letting that go unchallenged.

I returned a questionnaire with a remark about refusing to answer reasonable questions because the NHS has refused to explain their reasons for a diagnosis for nearly two decades. Next time at the hospital, a doctor stuffed a voice recorder in my face and said "Have I answered all your questions?" Confidential my arse. Three years later, that same doctor denied that I had ever been taken to A&E and diagnosed with heart arrhythmia, then discharged me untreated.

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chrismse1 Tue 19-Apr-16 13:41:21

I have two family members working in nursing homes.

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Liz46 Sat 23-Apr-16 16:31:23

In general more help and advice is needed for carers. I asked our social services for help when my mother had Alzheimer's but wanted to stay in her own home. They were worse than useless. For instance, when her illness was quite advanced, she had a fall and was in hospital. She wanted to go home but we thought that she was not safe. She was taken home to be assessed to see if she could make a cup of tea and a piece of toast. She was struggling so the assessor helped her and then said it was o.k. for her to go home.

The only real help I got was from an EMI nurse sent by the GP. Whenever there was a crisis and I didn't know what to do I would phone him. He was wonderful. In the end he helped me to get her into a home (I sold her house to pay for it).

Social Services were still being obstructive.

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cruisegal Tue 26-Apr-16 15:22:52

I made complaints about the care sorry lack of care that my late daughter received
whenshe first became ill it was excellent but different providers gave less and less care then when she died it was so bad you would not treat a dog like that.The reply from the CQC was that I had morphine in my house and they knew it for a fact.I do not know how they knew it they did not ask me it is a controlled drug and as I am allergic it to it I would not have it .
The reason they say that a carer not a Doctor refused my daughter her morphine and she died in agony ,so perhaps that is why we do not get in touch with the CQC.

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LucyGransnet (GNHQ) Fri 29-Apr-16 14:30:32

Hi everyone, thanks for all your responses on this thread. We're in the process of sending them over to CQC and the voucher winner will be announced soon!

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AnnGransnet (GNHQ) Thu 05-May-16 10:43:40

dirgni is the lucky winner. Thanks

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