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Returning an on-line purchase - any advice please.

(79 Posts)
singingnutty Wed 23-Jul-25 09:28:17

Any ideas for a quick solution to this situation? I unwisely bought a dress which I saw on-line and which looked really good. I checked that the company had a proper web-site and they did so I ordered it. The company is Milford Manchester and they claim to be 'Trusted by Thousands Across the UK' The dress was only 29.95 (reduced from £60) so I wasn't expecting much, but when it arrived, although it did fit it was not suitable for me to wear being 95% Polyester and 5% Spandex. It was described on the website as being made from 'Breathable Fabric: Lightweight material for all-day comfort'. As I only really wear natural fibres wearing this would be like wearing a plastic bag. I got in touch to ask to return it as the website said
'100% Happiness Guarantee
Try them on at home. If they’re not quite right, return them within 14 days for a full refund — no questions asked.'
However, having had several email exchanges with the company I am now told that I can order something else instead and keep the original dress but they will raise an invoice for £9.95 which will give me another dress but save me spending £25 to send the dress back to China! I am not inclined to order anything else as I don't trust the descriptions on their website. They have offered to refund 10% of my original payment (and I still keep the dress which I don't want)
I am not bothered about losing my money (my mistake to order something which I should have guessed would be dodgy) but I think they have misrepresented the situation on their website. I haven't got time to argue the case with the company as we go on holiday very shortly and OH is going for planned surgery when we return

FoghornLeghorn Wed 22-Oct-25 20:25:25

Cambsnan

You purchased on line. You have the right to return. Quote Martin Lewis at them. They are reasonable to ask you to,pay return postage but nothing more.

None of this will help if the company is based in China.

Davida1968 Thu 23-Oct-25 09:30:38

Alas, Tenko, I think that perhaps you may need to put this down to experience, accept the loss of cash, and donate the garment to a charity shop. (A hard lesson learned?)
Like other GNs here, I order clothes online only from trusted British traders, such as Seasalt, Cotton Traders, or Hotter. And mostly in their Sales!

Luckygirl3 Thu 23-Oct-25 09:51:48

Every time I shop from a new company online I google their reviews on Trustpilot before pressing Pay!