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Help ! ive just got an I phone and im lost

(32 Posts)
Silverfish Fri 23-May-14 20:11:32

I had to replace my old basic phone last week and I got an I phone, ive had a pretty basic model but Ive had to move into the 21st century so I got a Samsung galaxy. Oh dear. I rang the company who is also my landline provider and was passed from one to another, I was simply asking how to work the wretched thing. You don't get a little instruction book now with Samsung phones-this is a disgrace. I was passed from tech support to handset set up dept. No-one could help. I could not even send a text I found it so complicated. they told me you don't have an inbox anymore, which is useless as I like to see what ive received and sent in a sent box. They finally told me it was not their job to set up phones just to do the contract and sent me to their high street shop who promptly told me they have nothing to do with the company I rented the phone from. I was shown a quick flick of the wrist and the girl jabbed her finger a few times over the keypad and rolled her eyes to the ceiling so I just pretended I understood and came out. The company now has told me to go on u tube as I will find someone there who will show me on a film. Im not ashamed to admit I couldn't find the texts or struggled with the layout of the phone. I finally found out how to set it up for the internet by trial and error today but my next thing is 'apps' first I don't know what they are and second I want some simply because everyone else uses them lol. Any advice anyone

Ana Fri 23-May-14 20:25:59

Have you tried downloading a user guide from the internet? You can usually get one for all makes of phone - just type in the name and model and it should come up.

I bought a smart phone last year - it's back in its box at the top of the wardrobe. I couldn't get on with all that swiping, so went back to an android model!

Mishap Fri 23-May-14 20:26:41

Usually the high street shops are very helpful. This is very poor customer service.

Have you tried looking online for an instruction book? - this is what happens with cameras now - you have to download it and print it.

We have very bog standard (cost £25!) phones as we are out of signal range here so there is no point. We only use them on holiday to keep in touch with family.

Mishap Fri 23-May-14 20:28:17

Our posts crossed Ana - great minds think alike!

Alternatively silverfish ask a grandchild - anyone over the age of about 6 should be able to help!

Silverfish Fri 23-May-14 20:35:14

Sorry got confused, its not an I phone its an android. are you all laughing. They are supposed to be easy. My computer wont let me download the instruction book, it goes into a file and I cant get it out, its a newish laptop so I thought it would be ok, the provider asked me what was my browser and I had to admit I did not know, I thought google was a browser after all I browse the internet with google. I want to go back to pen and paper and candles and shut off the 21st century. seriously. though the supplier should be able to help set up a phone, not everone is used to modern phones. (sound of hair tearing out)

Mishap Fri 23-May-14 20:37:46

Go get a child to help! - seriously there is nothing they do not know about these things - it seems to be inborn now!

glassortwo Fri 23-May-14 20:38:21

silver my last phone was a Galaxy S (Ihave a Samsung mini 111) now, pm me if your stuck and I might be able to help, or I should say DD (my technical support grin ) had the same phone and if I am stuck she will help.

Ana Fri 23-May-14 20:49:05

Is the file in your 'documents'? I have this problem sometimes when the internet automatically transfers stuff I've downloaded to a file instead of just letting me see it.

lefthanded Fri 23-May-14 23:34:18

Silverfish Setting up and using a smartphone isn't difficult, but is best explained face-to-face. Do you have a U3A group close to you? Maybe they could help

kittylester Sat 24-May-14 07:09:51

Your downloaded file might be in a folder labelled 'Downloads'. Obvious, I know, but it took me ages to realise. grin

suzied Sat 24-May-14 07:22:55

I have to say I was lost when I first got my iPhone and Apple know what they are doing with simplifying things for idiots. They run free workshops at apple store , really good tech support on the phone . I even asked stupid questions like " where do I put the SIM card?" And " how do I put it on silent" and the guy on the other end of the phone was really patient and talked me through it. the mail and the App Store are really straightforward as well. I am so glad I didn't give up as I love it now. I am still finding things I didn't know how to use like the calendar and putting mine and OHs appointments in and our calendars synchronise like magic.

Grannyknot Sat 24-May-14 09:24:13

The staff members in our Virgin high street store are also great. Go find a bright young thing in person! smile

I was a bit daunted when my Kindle Fire arrived without an instruction booklet, but I soon discovered the use guide on the actual Kindle, Sat myself down and read and played till I got the hang of it. I only recently discovered it's keyboard "swipe" function!

Soupy Sat 24-May-14 09:34:15

Oh dear, I know what you mean though!

Did they transfer the sim card over so that you still have the same phone number and your contacts are in the new phone?

I bought a Samsung Ace Galaxy 2 a couple of years ago and, although it was a bit of a culture shock at first, I wouldn't be without it now.

annodomini Sat 24-May-14 09:57:36

My new phone is a Motorola smart phone which did come with a set of basic instructions. I keep finding out new things which are not necessarily useful! The sim card from the old phone (Samsung) was bigger than the one that came for this one but Virgin supplied the right size with my old number and information on it.

whenim64 Sat 24-May-14 10:17:34

Oh dear, this thread has made me giggle because it's like reading the story of me finding out how to use my iPhone grin I felt so helpless. Seriously, any child that can now speak will find his/her way round your phone and tell you what to do. YouTube is great for tutorials, and if you Google any particular problem, you'll find lots of help. For example....'what on earth is an App?' will get you lots of help. Good luck - they're great when you've got the hang of them. I felt proud of myself when I did my flights and boarding cards on the iPhone last year, then sailed through the airport with phone ready to scan whilst others were juggling bags and fiddling with bits of paper.

henetha Sat 24-May-14 10:30:18

Oh, I do sympathise! I bought a smart-phone last year, and it's only
because I have two sons who are techo-geeks that I am now able to use it,
more or less! Perservere though, because when you get used to them they are wonderful.

annodomini Sat 24-May-14 10:48:33

I've only just discovered the range of functions on the camera. Just wondering if I really needed to buy a separate camera with 12mp when a 5mp camera on the phone manages to take really good shots!

Ariadne Sat 24-May-14 11:22:56

Oh yes, anno! And I love the way you can edit the photos so quickly.

whenim64 Sat 24-May-14 11:38:32

I've got my head round WhatsApp now so I can forward photos for free. There's another WhatsApp App that lets you put text bubbles on the photo, too.

MiniMouse Sat 24-May-14 11:55:29

Silverfish Don't give up or lose heart! I have my son's old iPhone and I went into complete panic mode trying to work it all out. I think our generation has an inherent fear of doing it wrong and 'losing' everything - same on a pc or laptop!

Once you've got the hang of it you'll be so pleased to have done it and they really are great. I would never have gone for one, but my son was going to sell his old one on eBay and so I said I'd buy it off him. So pleased I did!

Good luck wink

Ana Sat 24-May-14 11:58:31

If you read Silverfish's second post, she says her phone's an android, not an iPhone.

Silverfish Sun 25-May-14 19:51:45

Is it normal for a new phone to need charging every day. my old one lasted a week

NfkDumpling Sun 25-May-14 20:04:15

I have a Samsung Galaxy. It was the cheapest deal at the time and like you I had expected an instruction manual of some sort, or that it would be obvious like this iPad is. How wrong!

I've now got used to having a conversation rather than an in box and can now answer a call at the first attempt and hang up (end call) with aplomb! And I've only had it a year! I occasionally like to take a photo but find it very cumbersome.

I found the screen too small to be able to use the Internet and I only wanted to be able to phone and text, so I've turned off the Internet option and all the other gizmos. Don't ask me how - I just kept pressing things! This saves sooo much battery. It's nearly, almost as good as my old Nokia! But next time I'm just getting a phone.

Ana Sun 25-May-14 20:11:54

My phone only needs charging about every 10 days (it's a Nokia android), but I know DD puts hers on charge every night.

Ana Sun 25-May-14 20:12:28

(Hers is an iPhone, of course!)