Sorry got confused, its not an I phone its an android. are you all laughing. They are supposed to be easy. My computer wont let me download the instruction book, it goes into a file and I cant get it out, its a newish laptop so I thought it would be ok, the provider asked me what was my browser and I had to admit I did not know, I thought google was a browser after all I browse the internet with google. I want to go back to pen and paper and candles and shut off the 21st century. seriously. though the supplier should be able to help set up a phone, not everone is used to modern phones. (sound of hair tearing out)