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ITV hub on Freesat.

(9 Posts)
hildajenniJ Fri 15-Apr-16 19:19:23

I have a Humax Freesat HD with Free time box. One of it's features is catch-up TV. My problem is with ITV hub. You are supposed to be able to view 30 days of catch-up tv, but my freesat box only gives me seven days. Have any of you had this problem. If so, please tell me how you fixed it. I am missing really important programmes, eg. Paul O'Grady's animal orphans, and The Durrells. Help.

Luckylegs9 Sat 16-Apr-16 07:28:53

I wish I could help you but what I know about technology could leave room on a postage stamp. Why do you not go to a store that specialises in this equipment,armed with the instruction and a pen and paper and get them to tell you where you are going wrong. Once when I couldn't make head or tail of my timer I rang the manufacturers technical department and they were great.

shysal Sat 16-Apr-16 08:32:47

Sorry, I can't help either. I have a normal Humax digital box, on which I record everything I want to watch. When I get my new Radio Times I go through it adding any new programmes for recording on the series link. This is useful when I nod off during my favourite programmes!

Brummiegran Sat 16-Apr-16 08:43:22

Humax have forums. If you put your question into google with the word forum you will probably find help. Good luck!

NanaMacGeek Sun 17-Apr-16 22:40:25

I don't believe the ITV hub is provided through your Humax Freesat HD receiver (although things may have changed since I bought mine). The Humax receiver picks up 'TV signals' from a satellite and then processes them and stores programmes for up to 7 days so you can see them live or from the Humax hard drive. ITV hub is provided using an internet connection to your smart TV (or a TV made 'smart' using a streaming box such as a Roku, Apple TV, Amazon Fire, Chromecast etc). The smart TV has to have a connection to your broadband router, either wired or wireless. To access programmes streamed over the internet, look for a button labelled 'Source' on your remote control. Your Humax receiver is likely to be connected to one External HDMI input and the internet stream including the ITV Hub on another. You should also see BBC iPlayer on the same menu as the ITV Hub. The trouble is that technology moves on and maybe you are supposed to be able to see both Humax and ITV Hub on the same setting, so I am happy to be corrected but logically they are two different sources/technologies. I hope this helps.

hildajenniJ Sun 17-Apr-16 23:03:28

I emailed them. They say I should be able to get 30 days of programming on catch-up with ITV hub. Currently I only get seven days. They are looking into it for me, but the weekend got in the way. I expect to here back shortly.
Thanks for the replies.
I was watching BBC and had set the freesat box to record The Durrells, a notice appeared on the screen saying there was a clash? I wasn't on the channel or recording something else. I think I have a wacky set top box!

NanKate Mon 18-Apr-16 06:55:35

Hilda do you have an IPad ? I have downloaded the ITV Hub there and watch most of my programmes via this method. It suits me well. Best of luck.

NanaMacGeek Mon 18-Apr-16 10:49:11

Hi, I've checked again and see that your Humax receiver also connects to the internet so, although most of my previous post was true, instead of your tv connecting to the internet, the Humax receiver does that for you instead. I don't know if it connects wirelessly or via an ethernet cable to your router but if that connection isn't set up properly, you won't see ITV Hub. Of course, it could just be a fault on your Humax receiver and they will be able to sort out the problem for you. I hope so.

hildajenniJ Mon 18-Apr-16 11:50:56

It's a wireless connection to the router NanaMacG. I have no trouble at all with BBC iPlayer, Netflix, channels 4 and 5 etc., it's just ITV hub. I am waiting for a reply from their help desk. Until it is sorted out, I am recording The Durrells. Thanks for the reply.