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Plusnet mobile sim - warning.

(3 Posts)
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ayse Wed 27-Nov-19 13:20:37

After a week of going back and forward to the Apple shop and spending time on the phone talking to Plusnet, I went online yesterday to see what others said.

The problem: SIM card working for calls and texts but no data. Yesterday I found that I was not alone and others had problems accessing data from Plusnet. I must have wasted at least 10 hours trying to get it fixed.

I just can’t recommend that anyone takes a Sim from them even though customer service was good.

They use the EE network but it seems that something is wrong with their configurations and cannot be fixed on I-phones. There is a fix for Androids but looks rather complicated.

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jeanie99 Thu 28-Nov-19 09:09:18

Sorry to here about your problems what a nightmare.

I am in the process of moving from Plusnet to 3. We are in a bad signal area and most days I am unable to get service in my home. When I signed up two months ago they did not tell me they don't support WIFI calling which they should have done knowing the signal problem.
I rang them up yesterday for the PAC code and was cut off because of the signal problem while speaking to them.
Not impressed with the company at all.

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Greeneyedgirl Thu 28-Nov-19 09:15:10

You are unfortunate with Plusnet. We have had them for years and their Yorkshire call centre has always been super helpful if we've had a problem.
I think they're a subsidiary of BT.

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