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Windows 10 updating

(38 Posts)
ExD Thu 16-Jul-20 16:20:25

Is it usual for a laptop update to take over 4 hours, stuck on "just a moment"?
I can't even switch it off, its completely unresponsive. Its Microsoft windows 10 and I'm without my main computer.
Any tips?

EllanVannin Thu 16-Jul-20 16:28:33

Unplug from the mains for about 10 seconds.

ExD Thu 16-Jul-20 17:31:52

Its a laptop so uses a battery. I did try it with the lead plugged in and without. Should I unplug it and wait overnight for the battery to run down?

ExD Thu 16-Jul-20 17:32:51

Its 5.30 now and its been stuck here since 1.15

Beechnut Thu 16-Jul-20 17:34:51

You could take the battery out for a short while then put it back in and when you start it back up do it off the mains.

MerylStreep Thu 16-Jul-20 17:37:34

How old is your lap top? It should only take about 20 mins.

ExD Thu 16-Jul-20 17:39:40

New in march.
I'll try removing the battery

EllanVannin Thu 16-Jul-20 17:42:46

Have you pressed esc and delete ?

Marydoll Thu 16-Jul-20 17:44:39

Try this.

How to fix a stuck Windows 10 update
The tried-and-tested Ctrl-Alt-Del may be a quick fix for an update that's stuck on a particular point. ...
Restart your PC. ...
Boot into Safe Mode. ...
Perform a System Restore. ...
Try a Startup Repair. ...
Perform a clean Windows installation.

Yesterday's Window's update corrupted my email account on my PC. It took me hours to sort. I had to go into Safe Mode and do a repair.
Coincidentally, Alexa stopped working at the same time! 😡

EllanVannin Thu 16-Jul-20 17:48:07

Alternatively press CTRL+ALT + DEL.

ExD Thu 16-Jul-20 18:47:44

The keyboard is NOT RESPONDING at all, I cannot even switch it off beause it uses the battery.
DS says I must be patient "it takes as long as it takes" he says. Hmmm.
Thinking I've got a virus ...........?
But as the keyboard is unresponsive I'm stuck, I wonder if I attach a mouse?
Sorry for typos, this tablet is a nightmare to use.

ExD Thu 16-Jul-20 19:05:36

Well, now thats IT The little circle of dots has stopped going round so there's now action.

ExD Thu 16-Jul-20 19:06:17

Not noW but NO

sharon103 Thu 16-Jul-20 19:07:47

Try pressing and hold down the power button for about half a minute.
Check your Wi-Fi and all cables to make sure they're in firmly or re-boot.
I have a windows 10 laptop and new updates should only take about 3 minutes or so.

Beechnut Thu 16-Jul-20 19:25:48

ExD did you try taking the battery out and putting it back in?
I can’t remember exactly what my problem was but I couldn’t do anything not even turn it off so unplugging the lead and taking out the battery for a few minutes is what my SiL told me to do. I didn’t even know where the battery was at the time 😱

Marydoll Thu 16-Jul-20 20:28:04

Here is another fix, if your key board has crashed.

ExD Thu 16-Jul-20 20:42:23

The screen is blank.
On/off button doesn't respond, even when I keep it press it for 30 secs
There is no square windows button

So its impossible to access Settings.
Its impossible to switch the screen off
The battery is not accessible (levono V110)
The screen is blue
Its been like this for 6 hours now, a cor le of dots that was rotating but has now stopped
A message saying 'nust a moment'

The only thing working is the curser arrow but there's nothing to point it at.

Nellie098 Fri 17-Jul-20 17:01:53

Are you trying to install the latest update Windows 10, 2004. This has caused some people numerous problems. I can't find the article I recently read about it but what was advised that you run diskclean before downloading to free up space as this is a large download and yes it can take a few hours.
You don't necessarily currently have to download it and I am not going to attempt to do so until more of the problems have been ironed out. If you can, access the microsoft help page on your phone or some other device and see what actions they advise.

Nellie098 Fri 17-Jul-20 19:35:41

I found the article about Windows 2004 and this update takes about an hour to complete although the writer states that one pc was stuck on 75% for over half an hour.
It also says as always to back up files but also run the Storage Sense tool to delete temporary files and free up as much space as possible. (just type storage space in the start menu). Also it reminds us that the update turns of System Restore so remember to turn this back on after the download.
Marydoll has gone through all the options to try and restart your laptop. I hope by now your laptop is now running o.k.

Dibbydod Fri 17-Jul-20 19:41:19

Hi, sound like it’s ‘ froze ‘ so just leave it on till the battery runs out , leave it overnight that be easier , then you can start again from scratch , should be ok then .

Dibbydod Fri 17-Jul-20 19:41:20

Hi, sound like it’s ‘ froze ‘ so just leave it on till the battery runs out , leave it overnight that be easier , then you can start again from scratch , should be ok then .

Dibbydod Fri 17-Jul-20 19:42:41

Ps, wouldn’t recommend you taking the battery out , doubt if it be easy like on a mobile phone 📱.

EilaRose Sat 18-Jul-20 05:06:08

If it's the latest Win 10 2004 update it does take quite a while, so I left my laptop plugged into power and went to bed. It was complete next morning.

The same update has not been released for my PC just yet, but if it takes forever then I'll do the same.

Not usually a good idea to turn off during an update so you might need to let it do it's own thing in it's own sweet time.

EilaRose Sat 18-Jul-20 05:20:32

....should have added, that this update restarts several times while installing.

Marydoll Sat 18-Jul-20 09:18:26

ExD, I'm keen to know how you got on!