Any suggestions?

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This might help but of course not recommended!

RustyBear, I agree, the Epson app should just work but there are so many variations in set up (you have only to read the other suggestions on here for downloading printer drivers etc). I have Macs, Windows and Android - I scan to all of them but not without difficulty in setting them up to start with.

I had to separate out the bandwidths on my router recently to allow an older appliance to connect to the 2.4 ghz bandwidth, it couldn't work with 5 ghz. Who knows - there are so many app/device/version setups.

Sometimes a work around does the trick and it's a simple work around too, if it works.

Luckygirl

I have an Epson combined scanner/printer which is connected to the wi-fi. After my move I put in the wi-fi code and the printer is going fine - connects to the laptop and prints away merrily.

But the scanner aspect does not work - laptop tells me that there is no connection when I try and use it.

I am deeply puzzled as they are both part of the same unit.

All suggestions gratefully received!

Google the issue. If all else fails uninstall the printer from your pc/laptop and reinstall. Google will help with that too

Missedout

I've just checked mine. My Epson is wireless only. In order to scan, I use the native software on my computer (I searched for 'Scan'). I opened the Scanner app that was available on my desktop and selected my Epson printer model and then the 'Scan' tab. I was then able to scan a document/photo and send the scan to the computer's filing system.

If you think about it, scan is different to copying or printing because the printer 'needs' to know where the scan will be stored rather than just printing it, so this process has to be managed by the computer.

Not really, @MissedOut - my Epson scanner works perfectly over Wi-fi using the Epson app. Your method is a work around, but it shouldn’t be needed.

What program are you using on your laptop when you try to scan?

have a similar problem, with Epson all in one, and if all else fails I try and scan to email and email it to myself
It's always worse if you are desperate to use the machine, it seems to know, so approach it with an attitude of not panicking

You would have to reload printer driver on the Epson Web site with your code and down load the new driver. We have that one sometimes we have to download the new driver before it works.

Phone Epson, they are really helpful/

Lucky, I know you have probably already uninstalled the printer software, but if you haven't try that and then reinstall using the Wifi option. That way you will have the latest drivers. It usually worked when I had the same problem with my school's hardware.

Thanks for all these suggestions - I am working through them all - except the son in law option.

I have an HP printer/scanner and use the app HP Smart. Does Epsom have a similar app perhaps?

It may be that your driver is corrupted or needs updating. Google for "Driver for ^printer make and model^", install that and see if it helps.

I have had the precise same problem previously with a HP printer.

Try reinstalling the printer program. I am not absolutely certain that this will solve your problem, but it worked for me.

Unfortunately the newest version of Microsoft word no longer has a scanning option that I can find, but if you download OpenOffice it does have one and it usually works.

Try searching on YouTube stating your problem. It's amazed me how many times it comes to my rescue! Don't be conned by anyone who wants you to pay for help though!!

Shout for my Son in law. He's my go to Tech person. Sorry that's not helping you.

Whoops… see you’ve already tried. ?

Have you tried scanning something?

Mine says exactly the same - but scans anyway ??‍♀️

Maybe???
apps.apple.com/gb/app/printer-app-print-scan-pdf/id1504437272

Did you search for a scanner utility (nothing to do with Epson) on your computer? I found that when opening the utility built into my computer, the 'scan' option came up and I was asked if I wanted to use the Epson printer (your computer knows about your printer or else it wouldn't print). I found the Epson applications to be useless for scanning.

Luckygirl, what computer do you have and what operating system is it running?

Luckygirl, a bit convoluted, but may help.

epson.com/faq/SPT_C11CB33201~faq-201436

!

I have gone into the Epson scanner items in my laptop and none of these give the option to connect to the actual printer/scanner that I have - I have tried putting it in and this does nothing either.

Luckygirl - can I suggest a large glass of wine and an early night as you have not been having a good week

I've just checked mine. My Epson is wireless only. In order to scan, I use the native software on my computer (I searched for 'Scan'). I opened the Scanner app that was available on my desktop and selected my Epson printer model and then the 'Scan' tab. I was then able to scan a document/photo and send the scan to the computer's filing system.

If you think about it, scan is different to copying or printing because the printer 'needs' to know where the scan will be stored rather than just printing it, so this process has to be managed by the computer.