Gransnet forums

Technology

Page 1 of 3 | First | Previous | Next | Last
| Flip | Customise |

Black screen

(53 Posts)

GNHQ have commented on this thread. Read here.

Add comment | Report
aggie Sat 27-Sept-25 14:11:50
User post image

What is this

Add comment | Report
aggie Sat 27-Sept-25 14:24:47

I got this black screen telling me to rotate my device

Add comment | Report
Allira Sat 27-Sept-25 14:32:14

It is so annoying, aggie and I am getting it too. It covers most of a thread and makes it impossible to read posts.

It has happened a couple of times previously then disappeared as mysteriously as it arrived yet I thought I had an Ad blocker. .

I reported it yesterday to GNHQ but it's still here and will report it again.

Add comment | Report
aggie Sat 27-Sept-25 14:35:14

I had it some time ago , but it did go away , seems to be hanging about this time

Add comment | Report
KellyGransnet (GNHQ) Sat 27-Sept-25 16:46:41

Afternoon all,

We're really sorry that some of you are experiencing this annoying black screen. This seems to be an issue with an advert that's trying to load - we're chasing it up now and will be back with an update as soon as we can.

Add comment | Report
Jaxjacky Sat 27-Sept-25 16:57:07

I reported it on 25th.

Add comment | Report
Charleygirl5 Sat 27-Sept-25 17:10:17

I also experienced this issue two days ago, and I was unable to read the email, so I had to give up. Fine since. I thought it was my computer.

Add comment | Report
Allira Sat 27-Sept-25 17:22:07

I was just replying to KellyGransnet and guess what!

A black box covered the screen and I couldn't post the message.

🤞

Add comment | Report
Jaxjacky Sat 27-Sept-25 17:27:35

It keeps me off here, v annoying.

Add comment | Report
Tizliz Sat 27-Sept-25 17:29:59

Several times I have given up and gone elsewhere

Add comment | Report
Allira Sat 27-Sept-25 17:31:34

At least I got some craft done!

But the Black Box is still here.

Add comment | Report
Jaxjacky Sun 28-Sept-25 14:44:17

Less often today, but still there.

Add comment | Report
Jaxjacky Wed 01-Oct-25 19:55:22
User post image

After a day or so without it, it’s back.
Still Samsung ad.

Add comment | Report
Allira Wed 01-Oct-25 19:59:48

Yes, it's back like a bad penny

Add comment | Report
ImaniGransnet (GNHQ) Wed 01-Oct-25 20:11:29

Evening all,

Thanks for flagging this - we are so sorry this issue has resurfaced. We have flagged it to our Tech team and will be back with an update as soon as possible - we apologise for the inconvenience here.

Add comment | Report
StevenGnTech (GNHQ) Wed 01-Oct-25 21:35:39

Hi @Jaxjacky, did you say this is a samsung ad? Have you (or anyone else) happened to note where you end up if you click it? Knowing where it goes will help us to identify and block it. Thanks.

Add comment | Report
Allira Wed 01-Oct-25 22:09:20

Yes, mine was supposedly a Samsung advert too but I didn't want to investigate too far in case it was a scam.

Add comment | Report
BlueBelle Wed 01-Oct-25 22:16:40

I m on iPad and iPhone and haven’t had that problem ever
If that helps at all

Add comment | Report
Jaxjacky Wed 01-Oct-25 22:18:22
User post image
User post image https://www.gransnet.com/uploads/talk/202510/medium-ek970s-img-6613.png User post image https://www.gransnet.com/uploads/talk/202510/medium-c2h07c-img-6614.png

These

Add comment | Report
StevenGnTech (GNHQ) Thu 02-Oct-25 10:29:30

Ah thanks very much. That's very helpful.

Add comment | Report
Jaxjacky Thu 02-Oct-25 16:21:02

If it helps Steven, it doesn’t seem to happen if I tap Active, but does on last day or last hour.

Add comment | Report
Tizliz Thu 02-Oct-25 18:06:18

It is more frequent today but at least I know what it is now.

Add comment | Report
Tizliz Fri 03-Oct-25 11:39:33

It is getting more than annoying - I am going elsewhere

Add comment | Report
Jaxjacky Sat 04-Oct-25 07:51:34

Sssh, it seems to have gone.

Add comment | Report
Allira Sat 04-Oct-25 11:50:31

Mine hasn't!

Back frequently today.

Page 1 of 3 | First | Previous | Next | Last
| Flip | Customise |