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Technology

Black screen

(54 Posts)

GNHQ have commented on this thread. Read here.

aggie Sat 27-Sept-25 14:11:50

What is this

Blossoming Sat 04-Oct-25 22:01:58

I’m using Safari on an iPad.

If I click through it takes me to here.

www.samsung.com/uk/computers/all-computers/?galaxy-book5-series&cid=diad&source=gcm&campid=34159830&sid=5153556&plid=428694919&aid=621765944&crid=241121473&dclid=CM6wrMy3i5ADFeK4JwIdgTMhLQ&gad_source=7

KellyGransnet (GNHQ) Sat 04-Oct-25 18:32:31

Hi Allira and Jaxjacky - we're sorry that you're both still experiencing these black screens. Please can you let us know which device and browsers you're using so we can see if there's any pattern to this.

Many thanks!

Jaxjacky Sat 04-Oct-25 11:57:49

I read Blossoming is still having the problem too.

Allira Sat 04-Oct-25 11:50:31

Mine hasn't!

Back frequently today.

Jaxjacky Sat 04-Oct-25 07:51:34

Sssh, it seems to have gone.

Tizliz Fri 03-Oct-25 11:39:33

It is getting more than annoying - I am going elsewhere

Tizliz Thu 02-Oct-25 18:06:18

It is more frequent today but at least I know what it is now.

Jaxjacky Thu 02-Oct-25 16:21:02

If it helps Steven, it doesn’t seem to happen if I tap Active, but does on last day or last hour.

StevenGnTech (GNHQ) Thu 02-Oct-25 10:29:30

Ah thanks very much. That's very helpful.

Jaxjacky Wed 01-Oct-25 22:18:22

These

BlueBelle Wed 01-Oct-25 22:16:40

I m on iPad and iPhone and haven’t had that problem ever
If that helps at all

Allira Wed 01-Oct-25 22:09:20

Yes, mine was supposedly a Samsung advert too but I didn't want to investigate too far in case it was a scam.

StevenGnTech (GNHQ) Wed 01-Oct-25 21:35:39

Hi @Jaxjacky, did you say this is a samsung ad? Have you (or anyone else) happened to note where you end up if you click it? Knowing where it goes will help us to identify and block it. Thanks.

ImaniGransnet (GNHQ) Wed 01-Oct-25 20:11:29

Evening all,

Thanks for flagging this - we are so sorry this issue has resurfaced. We have flagged it to our Tech team and will be back with an update as soon as possible - we apologise for the inconvenience here.

Allira Wed 01-Oct-25 19:59:48

Yes, it's back like a bad penny

Jaxjacky Wed 01-Oct-25 19:55:22

After a day or so without it, it’s back.
Still Samsung ad.

Jaxjacky Sun 28-Sept-25 14:44:17

Less often today, but still there.

Allira Sat 27-Sept-25 17:31:34

At least I got some craft done!

But the Black Box is still here.

Tizliz Sat 27-Sept-25 17:29:59

Several times I have given up and gone elsewhere

Jaxjacky Sat 27-Sept-25 17:27:35

It keeps me off here, v annoying.

Allira Sat 27-Sept-25 17:22:07

I was just replying to KellyGransnet and guess what!

A black box covered the screen and I couldn't post the message.

🤞

Charleygirl5 Sat 27-Sept-25 17:10:17

I also experienced this issue two days ago, and I was unable to read the email, so I had to give up. Fine since. I thought it was my computer.

Jaxjacky Sat 27-Sept-25 16:57:07

I reported it on 25th.

KellyGransnet (GNHQ) Sat 27-Sept-25 16:46:41

Afternoon all,

We're really sorry that some of you are experiencing this annoying black screen. This seems to be an issue with an advert that's trying to load - we're chasing it up now and will be back with an update as soon as we can.

aggie Sat 27-Sept-25 14:35:14

I had it some time ago , but it did go away , seems to be hanging about this time