Yesterday I waited an hour at West Quay Southampton for the 15.10 to Salisbury which didn't arrive. I took the 16. 10 but by the time it arrived in Salisbury the last bus back to my village had gone. There was no-one around to ask for information, I am glad I wasn't a mother waiting in the cold with small children.
If I take a train I know if it's running late and in some instances could claim compensation, why is there a difference for bus travellers? Is it because they can be the most vulnerable in our society and the least likely to get together and complain?
Wicked Little Letters? (funny film of a long-forgotten case)