Yesterday I waited an hour at West Quay Southampton for the 15.10 to Salisbury which didn't arrive. I took the 16. 10 but by the time it arrived in Salisbury the last bus back to my village had gone. There was no-one around to ask for information, I am glad I wasn't a mother waiting in the cold with small children.
If I take a train I know if it's running late and in some instances could claim compensation, why is there a difference for bus travellers? Is it because they can be the most vulnerable in our society and the least likely to get together and complain?
