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Travel

How many of you have had holidays cancelled?

(86 Posts)
ExD Tue 21-Apr-20 14:18:42

Our holiday was cancelled due to the 'current situation'. We booked through Teletext Holidays and have received one communication stating that we would receive a full refund but due to ... dah-di dah-di dah .... (you know how it goes) but silence ever since. Requests for an update by email or phone go unanswered.
We are not unreasonable, but its now 4 weeks since the proposed start of the holiday, (and even longer since we booked and paid for it) I'd have thought we should be coming to the front of the queue by now.
Today we've had a communication from Ryan Air offering a voucher, but as the whole holiday was arranged through the travel agent as a package, surely we should be dealing them - not the airline? There doesn't seem to be a way of contacting Ryan Air direct on their webpage to ask them.
Should we just be patient or is it time to start making a nuisance of ourselves in order to be heard?
Advice needed.

Kate54 Wed 22-Apr-20 10:34:41

Not live!

Kate54 Wed 22-Apr-20 10:34:17

love

Kate54 Wed 22-Apr-20 10:33:27

MiniMoon I really hope you don’t cancel your New York trip in December! If you’ve never been on QM 2 for the Transatlantic crossing (or TA as Cunarders call it) you don’t know what you’re missing! I’d live to be on that beautiful ship right now. By the way, no Cunard ship had any cases of the virus. I think we need to support the industry’s come-back, too!

Esmerelda Wed 22-Apr-20 10:29:24

My advice in future is always book with a good travel company. It might cost more but if your holiday has to be cancelled they will instantly refund your money. In my case they will transfer me to another holiday next year without penalty, even though my holiday has not actually been cancelled but is due to take place much later this year, as they don't want anybody to be worried about travelling with them. I believe that ya gets what ya pays for.

dizzyblonde Wed 22-Apr-20 10:28:10

We had a river cruise on the Douro booked for our 30th wedding anniversary in June. We will rebook for either later this year or next year. Hoping that my Christmas markets cruise with my daughter will still go ahead.

inishowen Wed 22-Apr-20 10:23:36

Our holiday to Spain was an Easyjet package and was refunded really promptly. The only thing we're waiting for is a refund on the seats as we paid for an upgrade. We also contacted our holiday insurance and they have extended our cover for another year. Sorry I dont know what to advise you. I guess we were lucky.

chattykathy Wed 22-Apr-20 10:22:48

We were booked on a cruise for next month with Marella (TUI) They're offering us a refund credit and 20% off if we rebook. Guess what? The prices have gone up by about 20% next year. I think we will rebook though because I don't want them to go bust.

Houndi Wed 22-Apr-20 10:18:16

We were due to go to duabi in May have expected voucher vaild for a year as still want to go next year.Also same with Austrian Airlines they have also given us 50 euros each on top for aceppting vouchers

Roses Wed 22-Apr-20 10:17:46

I should be on the plane now on my way to Fuerteventura

So feeling a bit fed up today

I just hope I don't have problems getting a refund

Barmeyoldbat Wed 22-Apr-20 10:08:02

Luckylegs, we also booked with the ba....s Rynair for a weeks holiday in Malta. We were due to fly out on March 21 and back the following week. Government advised against all essential travel just before March 21 and Malta brought in quarantine for 14 days for everyone arriving in Malta. We therefore cancelled our flights but Ryanair refused refund on the outward journey because they didn't cancel the flight. Goodness knows how many were on it, if any, and our return flight was cancelled so they will refund that part. They are money grabbing bastards.

Blinko Wed 22-Apr-20 10:07:56

BlueSapphire re 'disinclination to travel', that doesn't sound right to me. Everything's grounded at the moment. I'd take further advice and pursue this one..

Rosalyn69 Wed 22-Apr-20 10:03:55

We have cancelled one to Madeira and rearranged a trip to the USA for September but are not hopeful.
We are now planning to visit Phoenix and Palm Springs next year but not booking yet.

Teacheranne Wed 22-Apr-20 09:53:31

I'm booked to go to Crete at the end of June - first holiday in three years! I've paid in full for the flight with TUI and paid the deposit for the hotel. I do have travel insurance.

I think once TUI cancel the flight, I will be offered a voucher which I can exchange for a cash refund after 12 months. This is acceptable to me as I understand that it's not the airlines fault and I don't plan to go anywhere else instead. The independent hotel will not be asking for full payment and I can either book for the Autumn or for next year.

I don't think I will want to fly until the vacinne is available as even with fewer seats or screens around seats ( as some airlines are proposing) I won't feel safe.

Teetime Wed 22-Apr-20 09:39:16

Our holiday to Portugal next month has been cancelled by Jet2 who want us to accept a voucher. we are reluctant to do so because if they go bust who will humour the voucher? We are holding out for a refund.

travelsafar Wed 22-Apr-20 09:37:32

I haven't as yet had my cancelled by the travel agents, but i DID cancel it a few weeks again when things started to ramp up with the virus. We were booked to go to India in the Autumn and none of us really fancied going after seeing items on the news about the situation escalating out there with the migrants etc. We knew we would loose our deposits but felt it was the most sensible thing to do. With hindsight it probably would have been cancelled anyway. I think my future holidays will all be much closer to home from now on...... if we are ever allowed to go abroad again.

Davidhs Wed 22-Apr-20 08:32:52

On Breakfast TV this morning the presenters are saying as a last resort go to the Small Claims Court to get your money back.
At present the courts are not working, when they do there will be a big backlog so you might get a judgement before Christmas. Then you have to enforce the judgement, assuming the company has any assets that can be claimed or not gone bankrupt.

BlueSapphire Wed 22-Apr-20 08:24:30

Should have been flying to the Italian Lakes on Thursday. The company cancelled and I got a refund on my credit card within a few days.
Have cancelled my cruise in July, lost the deposit, but could not afford to lose the balance, as I now don't want to go anywhere this year, even if they say it's safe. The company would not let me have a transfer to a cruise next year as I don't have their included insurance, but have my own annual one. It's 'disinclination to travel', and not included in travel insurance.

Davidhs Wed 22-Apr-20 07:53:00

Rebooking next year is the practical option because nobody has any cash to make refunds, there are not likely to be very many overseas holidays this year.

Don’t worry about higher prices next year everyone will want to get back to work as soon as possible.

Sussexborn Wed 22-Apr-20 02:12:55

We had to reorganise our family trip to Norfolk planned initially for OHs 70th birthday but likely to be his 71stat this rate.

Luckily we had talked about holidays but not got around to booking abroad.

Fiachna50 Wed 22-Apr-20 01:59:34

I had to rearrange our holiday date for next year. I also think Ive lost money on a hotel, their phone lines are closed and cannot get into the website. I phoned the hotel I was meant to go to. They gave me an email address, still waiting on a reply. Given the amount of people bereaved, suffering and dying it's not important. Im just thankful to be here. Holiday or no holiday.

TwiceAsNice Tue 21-Apr-20 23:26:44

We cancelled a family holiday in France . We were due to go May bank holiday week. We have received a refund on the house we paid rental for and luckily had not yet booked ferry journeys. We have told the house owner we will book again when things are more normal . I haven’t flown on holiday for several years now. Have gone either to France which we all love or a holiday in the uk.

lemongrove Tue 21-Apr-20 23:00:20

Had a lovely holiday cancelled ( in two weeks time) to celebrate our golden wedding anniversary. Just one of those unfortunate things.

MiniMoon Tue 21-Apr-20 21:28:46

We have planned and booked a holiday for December. Flying to New York for four days, and then sailing home on the Queen Mary 2. We've been saving up, really looking forward to seeing the Christmas stores and the sights, but now I don't want to go. We are waiting until the end of May, and if coronavirus is still a problem we will be cancelling our trip.
It's a pity, because we are both 70 in 2021 and it was our celebration holiday. sad

Blinko Tue 21-Apr-20 21:18:46

Martin Lewis on his MSE website has some sensible advice on this.

NanaandGrampy Tue 21-Apr-20 20:17:52

We were going to Florida in early May . Everyone from car hire to hotels to parking have refunded .

Just our BA flight now . I don’t want vouchers because I strongly believe they will ramp prices up next year to recover their losses and I’m not paying anymore money .

They’ve offered me a refund on the outgoing flight but haven’t cancelled the return flight yet so won’t refund in full .

I tried to explain if they don’t fly us out I won’t be out there to fly back but common sense isn’t a common plant in BAs garden !!!

So I have to wait !