Our holiday was cancelled due to the 'current situation'. We booked through Teletext Holidays and have received one communication stating that we would receive a full refund but due to ... dah-di dah-di dah .... (you know how it goes) but silence ever since. Requests for an update by email or phone go unanswered.
We are not unreasonable, but its now 4 weeks since the proposed start of the holiday, (and even longer since we booked and paid for it) I'd have thought we should be coming to the front of the queue by now.
Today we've had a communication from Ryan Air offering a voucher, but as the whole holiday was arranged through the travel agent as a package, surely we should be dealing them - not the airline? There doesn't seem to be a way of contacting Ryan Air direct on their webpage to ask them.
Should we just be patient or is it time to start making a nuisance of ourselves in order to be heard?
Advice needed.
Heated Brush recommendation,please.