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How many of you have had holidays cancelled?

(86 Posts)
ExD Tue 21-Apr-20 14:18:42

Our holiday was cancelled due to the 'current situation'. We booked through Teletext Holidays and have received one communication stating that we would receive a full refund but due to ... dah-di dah-di dah .... (you know how it goes) but silence ever since. Requests for an update by email or phone go unanswered.
We are not unreasonable, but its now 4 weeks since the proposed start of the holiday, (and even longer since we booked and paid for it) I'd have thought we should be coming to the front of the queue by now.
Today we've had a communication from Ryan Air offering a voucher, but as the whole holiday was arranged through the travel agent as a package, surely we should be dealing them - not the airline? There doesn't seem to be a way of contacting Ryan Air direct on their webpage to ask them.
Should we just be patient or is it time to start making a nuisance of ourselves in order to be heard?
Advice needed.

Rosiebee Thu 23-Apr-20 16:32:13

We should have been going to Canada next week. Booked almost a year ago with Trailfinders. Included Gold Leaf on the Rocky Mountaineer. Holiday of a lifetime. Almost 3 weeks of amazing scenery.I had planned and plotted for months. We know fortunately that we will eventually get our money back but now it looks like it will be spent on things like a new shed/ garden stuff etc. Can't see us booking again soon. Not the same. Sorry just feeling grumpy. sad

Floradora9 Thu 23-Apr-20 19:09:00

We should have gone to the Canaries with TUI in March they cancelled it but as yet no refund. I tried to-day to get some money back from our annual travels insurance. It is free through Nationwide but we paid almost £400 in January to cover health issues. I think we should get a pro rata refund of some of it .

jeanie99 Sun 26-Apr-20 03:57:51

Our cruise ship cancelled our cruise without telling us and we were in the Maldives in the Indian Ocean expecting to board.
I am still waiting to receive a refund for a Ryanair flight cancelled 6 weeks ago.

NfkDumpling Sun 26-Apr-20 13:28:00

We should have paid the balance for a week in Jersey in early July last Friday, but had refused as the airline has been cancelling flights and it really doesn’t look as if things will be anywhere near normal by then. We also refused to cancel as the company would then keep the deposit. Then, on Friday they offered to carry the deposit forward to the same time next year and have held the same holiday price. That seems very fair to us. Hopefully the Virus will have subsided by then.

chelseababy Sun 26-Apr-20 16:28:36

P and O have cancelled all cruises to end of July so our June cruise is off. I was also lucky enough to win a Gransnet holiday to Tenerife - should be there now but unfortunately that has been cancelled - or hopefully postponed.

Greta8 Sun 26-Apr-20 16:48:19

We were due to be on holiday in Majorca at the beginning of May - a special holiday to celebrate our daughter's birthday and the first time our little grandson had been abroad. Obviously it was cancelled. I've just received the refund. So all in all, I'm just really grateful to have the money back. There will be other holidays, I thinkwe may stick to the UK for a while once this is over.

Glorybee Sun 26-Apr-20 17:00:46

We had one of our ‘dog’ holidays booked for mid May with cottages.com in Shropshire. They are offering vouchers, not refunds so we’ve exchanged for the same time next year which suits us fine. The admin has been very good although understandably they were inundated with calls etc when everything kicked off with lockdown.

Fiachna50 Thu 30-Apr-20 03:18:01

At last managed to contact the hotel I was due to go to. Turns out something had been wrong with their website and they have fixed it. I've been able to cancel and obtain a full refund. It will remain to be seen what happens with our holiday later this year, which was due to be within the UK. I don't think there will be any travel abroad for quite a while. I do hope everyone here manages to get refunds or at least a rebooking. A relative of mine lost their money for B&B.

StMary Sun 03-May-20 15:34:52

We booked last August for flights with Jet2 for June 1st this year ..They sent us a email to say this flight had been cancelled due to Coronavirus. if we wished to amend booking go to Manage my booking , so we did and changed it to May next year ..all went through just fine and then a week later another email saying your flights to Murcia in May 2021 as been cancelled and a run down of tax and etc ..with the bottom line saying no refund ..£674 plus £20 to change flights ..no refund ..We have tried ringing , emailing , facebook text , Tweeting , not a thing ..So we have filled a form in online to Barclays credit card company and sent all Jet2 emails and booking ..printed it off and sent to Barclaycard Disputes , free post ..so we will let you guys know how things have gone on ..

Coolio007 Tue 05-May-20 08:49:35

Terribull and Teetime
We were talking to a hotel manager yesterday evening of a large hotel in Albufeira. This hotel has Jet 2 customers. Lots and lots of regulations to adhere to and they are able as they are a large hotel and can easily manage safe distancing. The chap said that he did fear for smaller, older hotels that may not be able to comply by the new regs. Hotels are not open here yet but should be shortly.

Your holiday in September should be safe and let’s be honest, September is the nicest month in Portugal.

Jet 2 holidays are complying and a very large company in Portugal so your holiday should be safe, book for September you won’t be disappointed, much nicer than June.