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Holiday lets and cleaning

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biglouis Sun 10-Apr-22 12:04:22

I see a lot of these threads over on MN so wonder what a slightly different demographic thinks.

Tales of arriving to find a big book of rules specifying that you have to do X, XX, and XXX that were not mentioned in the original booking rules or notification. People being changed ridiculous fees (eg witholding deposit) for not emptying a bin or stripping a bed in a let where you also pay a "cleaning" fee.

As someone who sells online I am aware of the law (Consumer Protection from Unfair Trading Regulations 2008) which states that for online purchases all terms and conditions must be available for the buyer to peruse (no more than 1 click away online) at the time of purchase of a good or service. This is obviously so that buyers can make an informed decision before paying.

If someone introduced terms I had not had the opportunity to agree to and then witheld my deposit I would be on the phone to my cc provider quick as a flash for a chargeback. I find that just threatening someone with a chargeback gets your card refunded double quick if they are doing a dilly dally.

Have any of you had experiences with witholding of deposits of silly "extra rules" in holiday lets that you were not expecting?

People should not expect to spend the last day of their holiday cleaning up unless this was made crystal clear at the onset and they have agreed to it.

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Glorianny Mon 30-May-22 11:20:05

We've been renting holiday cottages for about 18 years with my DS and GCs. We've had varying standards of cleanliness, one of the big problems being properties which have had dogs in them so we now only do pet-free.
I've never done a huge clean when we left. The usual things get done in the week, surfaces wiped, floors swept or hoovered when the children drop crumbs/food/etc. But just what you would do at home.
Some places have asked for beds to be stripped, some haven't. We always take out rubbish and start the dishwasher. I have never paid extra for cleaning. I have had refunds from holiday companies because the cottage was inadequate in some way.

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Sago Mon 30-May-22 11:24:28

We have stayed in pet friendly properties with our late dog and not ever had a problem.
However our own holiday let is strictly pet free as I would hate to think of dogs n bedding or furniture, we also try to consider people with allergies.

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