I thought that , but Jet 2 are making my request a seemingly difficult task.wanting full disclosure of disability reason for assistance etc.
SallyatBaytree please don't be put off by all the questions! We always fly with Jet2 and often need assistance for family members.
There are different categories of assistance:
Some people need help through the airport system: check-in, security, finding the gate and getting there on time, but are able to climb the steps onto the aircraft.
Some people need the ambulift to get onto the plane but can walk to their seat once onboard.
Some people need the ambulift, plus a helper and the onboard wheelchair to transfer to their seat.
All the questions are to make sure there is enough staff and space for everyone.
As an example our recent flight involved taking a mobility scooter in the hold, our family member going up in the ambulift but then once onboard she could walk to her seat. (I'd booked seats near the front of the plane to help).
I booked our flight tickets a year ahead and phoned to book the assistance.
I was told they can only accommodate three mobility scooters or electric wheelchairs in the hold per flight, so for this you definitely do need to book ahead.
Another year my Dad decided near the time he wouldn't be able to manage the steps, so I rang to ask if he could go up in the ambulift.
I was told sorry, it's full, no spaces left.
With the agreement of the ground crew we got round this by sending him up with my mother-in-law, who was in her wheelchair.
Dad went on the ambulift as her assistant and we went up the steps and met them onboard.