Advice from anyone with Now TV payments

My daughter bought my hubby and I a Sky Bungle for £99 as a Christmas gift yesterday at my suggestion for our joint present.
It is available now on only one TV when had we expected it to be on two TVs.

We have Sky cinema and Entertainment passes
When I checked out our account on Now TV the £99 payment was there showing a 12 month contract for the two passes.

In addition it shows above
Upcoming payments

Sky Cinema pass £11.99 a month due 28th November
Entertainment Plus pass due 29th November

Thing is I can't see a way of contacting them as this doesn't make sense.
Anyone have any ideas.