I'm not commenting on your DD's experience of the maternity services, they were clearly unacceptable and its not for me to say otherwise.
However, I will defend the Covid and Flu jag rollout in what I think is the area you share with my DPs. The service has been exemplary, they are top of the list for getting it because of their age and they are getting both Covid and flu together almost exactly six months after their second dose. In addition, DM had a problem with her leg this week, got an appointment within 48 hours and called me to say how pleased she was with the attentiveness and thoroughness of the medical professional she saw. Prescription ready an hour after her appointment.
So no, not hopelessly disorganised.