That is terrible. We depend entirely on the internet for shopping etc. We have had breaks in service until recently when they gave us a new super hub which has improved things. However, we have lots of breaks which last a few hours at a time. When it is our telephone I have to use my mobile to ask my daughter to ring them as she is the only person I know who has them. The message is usually “an engineer is on his way”. However, my daughter still maintains they are the best.