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Online grocery shopping

(56 Posts)
lonniefrances Fri 30-Oct-15 08:19:32

AIBU to be cross at receiving my Asda
grocery delivery last night at 10.30? I had given up and gone to bed! My slot was supposed to be 7 til 9. The driver was very helpful and said he just had too many drops to make and of course they take longer with people opting not to pay for bags.I did phone the help number to be informed the mailbox was full and no message could be left.

Hidge Sat 31-Oct-15 15:08:20

I have never shopped online and wonder if you have to pay for the delivery ?

Alea Sat 31-Oct-15 15:31:03

A cautionary tale regarding online shopping
Some years ago as we were hosting everybody at ours, I was quick off the mark and managed to book a slot for Christmas Eve, result! Put in a massive order for just about everything bar the turkey which I usually get from a local farm. Sorted, sat back and relaxed.
Then I thought I might add in a few bits so went into my Ocado account and could find no sign of my order! Panic - I must have failed to click the " place order" button, but, somehow managed to get another slot for 2days before Christmas so went through the whole process again .
That was duly delivered very late on a snowy night but I heaved a sigh of relief.
Imagine my surprise when the next morning there was a ring at the bell and there stood the delivery man with my original order!
I didn't have the heart to send everything back, so that Christmas we had double everything!! My big fridge, the freezer, the (cool) garage, every nook and cranny seemed to have food in it and I put the word round my friends that if anybody ran out of anything , to be sure and check with me first.

RavensCroft17 Sat 31-Oct-15 16:02:17

I use Waitrose in Eastbourne they are excellent and the drivers always very polite,must investigate the no bag policy.

Pittcity Sat 31-Oct-15 16:08:05

Hidge You do have to pay for delivery, although you can usually get the first one free. The amount varies according to delivery time and how much you spend. This can be as little as a pound.

Luckygirl Sat 31-Oct-15 16:38:20

You do pay for delivery Hidge - but it really is worth it.........

- you save on petrol or bus fares
- you do not have to traipse around the supermarket (and listen to the musak!)
- you do not have to queue at the checkout
- you do not have to load it into your car
- you do not have to carry it from your car to the house
- you save on your own time, when you could be enjoying yourself!

Worth £2 or £3 in my book!

Everyone does it round here - it is at least 13 miles to the nearest supermarket over the border and 16 to one in England.

The only time I go round anything vaguely resembling a supermarket is a little M&S that only sells food and then only if I have an appointment in the small town anyway. And they carry everything to your car for you!

winifred01 Sat 31-Oct-15 16:52:40

Stopped shopping at my local tesco as the aisles are blocked by trolleys with staff doing on line shopping. Its aldi 's gain!

trisher Sat 31-Oct-15 17:42:25

I've used Tesco, Sainsburys and Asda. I am currently using Tesco because they have a Free delivery for a month offer. If I get goods with less than a reasonable use by date I ring them up and complain, generally they are pleased to give a refund or replace said item.

katynana Sat 31-Oct-15 18:19:45

Like Luckygirl we are 14 or more miles from any sizeable supermarket/town so I use Tesco online for home delivery about half the time. I always try to get a £1 delivery slot, we don't mind them arriving in the evening as it frees up our day for other things.
The delivery men are fantastic, everything is delivered onto the kitchen table no fuss. The only time there was a small problem was when we had forgotten about the poor man and he had to fight his way up to our back door in the total dark, We felt terrible and have made sure since then that lights are on and doors are clearly available. Bless him, he didn't seem to mind.
The odd substitutions have generally been in our favour valuewise and any other minor problems have been quickly resolved on the 'phone. We have friends who have used Asda and were amazed when they rang with a query to find that they were speaking to someone in South Africa(???).
Give home delivery a try.

glammanana Sat 31-Oct-15 18:43:39

We use Ocado and our delivery man is a gem he brings everything indoors for us and has even offered to put things in the freezer before now,he always rings just before he arrives and has very rarely been late,we swapped to them last year with a £25.00 off our first order deal and half price delivery for 6 mths so its well worth looking out for the offers if you see them,all the fresh goods have been excellent quality and sell by dates have all been good,previously we used Tesco but their sell by dates where just awful and we where throwing produce away after 1 or 2 days so just a waste of money,I have my slot booked for xmas week I did it last week as all the slots where filling up fast.

louisamay Sat 31-Oct-15 18:49:15

I've online shopped with Sainsburys for years. Had a £1 delivery slot last Sunday night but driver phoned to say the van had broken down. Long story short, shopping delivered by two assistants by car the following morning!
Half an hour later they phoned to say they had discovered a couple of items under the back seat - they were mine and I hadn't yet realised they were missing! Got a £15 e voucher plus refund of missing goods.
Find them really good, polite and helpful.

louisamay Sat 31-Oct-15 18:50:38

By the way, the goods were all freshly re picked on the Monday morning.

Luckygirl Sat 31-Oct-15 18:54:05

I have never ever had a problem over eat-by dates with Tesco - but as I said upthread I add a message to the effect that I want a long eat-by date. That message is saved in relation to your "Favourites" so you don't have tio keep adding it.

Some of their substitutions are very advantageous - they did not have a section of camembert, so sent me a whole one worth about £40 - I just paid for the small bit I had ordered! All my friends got a bit!

SusieB50 Sat 31-Oct-15 19:45:08

I use Ocado or Sainsburys about once a month which ever has the better offers. Never get fresh fruit and veg and rarely get meat as I like to see what I'm buying. I find it great for loo rolls, washing powder etc and store cupboard stuff . I wonder why they are not using strong paper bags to deliver as it must be taking so much longer now. Ocado refund you if you return the bags - other supermarkets take note !

glassortwo Sat 31-Oct-15 19:53:51

I haven't had any problems with use by dates from Tesco and if anything does come with a shorter date the driver gives the the chance to refuse the item.
I was thinking of ways to transport my online shopping when it arrived but then was informed that Tesco charge 40p for as many bags as a delivery requires and for a shop for 7 of us its quite alot, so I just opted for bags and use them for dog poop bags.

Luckygirl Sat 31-Oct-15 19:58:39

I have always opted for no bags - Tesco just bring the boxes into our kitchen and we chuck it all on the table to be sorted when the van has left.

glassortwo Sat 31-Oct-15 20:01:42

I would do that too lucky if I didn't have to juggle the 20 months DGS and the dog, also the other two dGC if they are about. Its easier to decant it into the hall and then just plow my way through it as I can.

Luckygirl Sat 31-Oct-15 23:20:10

Surely you have more than one pair of hands! smile - prerequisite for parenting/grandparenting.

Teetime Sun 01-Nov-15 10:28:07

Waitrose delivery is free if you spend over £60 and as I can't get my weekly shop for less than £100 and the nearest Waitrose is about 12 miles away that is fine.

Aggy21 Sun 01-Nov-15 10:36:25

I swing between tesco, sainsburys, asda and Waitrose, depending on whom I've fallen out with over lateness, non arrival, missing items, etc. Make sure you complain because you usually get compensation by way of voucher or free delivery.

Nandalot Sun 01-Nov-15 10:58:57

We have tried them all but find, in our area, Tesco is the best. The drivers are super friendly, polite and helpful. Short sell by dates and substitutions are highlighted at the door and your are given the option to reject item. More expensive substitutions are price matched. (Unlike Asda when we used them). We have a direct debit so it is at least 3 pounds cheaper than the petrol to our nearest large supermarket. What's not to like.

Re bags, our driver said they have been allowed extra time for each drop.

glassortwo Sun 01-Nov-15 18:49:41

lucky feel like I have three pairs of hands and its still not enough wink

margk Mon 02-Nov-15 11:26:08

Morrisons also refund 5p for every carrier bag returned.

nathansgran47 Mon 02-Nov-15 20:19:05

We have asda this year as we couldn't get out to the shops. They have been excellent. No errors and never late. We live in Wales so are used to the carrier bag scenario.

nipsmum Tue 03-Nov-15 15:12:19

I have used Tesco home delivery for about12 years now. I have had very few things to complain about in all that time. It is nonsense that you get all the old fruit and veg. I shop for a month at a time and I certainly can keep most of the fruit and vegt in the fridge for at least 2 weeks and longer. They always notify me if things have a short shelf life( at least 2 days).. It most certainly is. not in Tescos best interest to send rubbish. I get it delivered right into my kitchen. No loading and unloading trolleys, no carrying upstairs, and no driving and parking. In other words no negatives for my Tesco deliveries. ????

Grandma2213 Wed 04-Nov-15 03:38:35

I use Morrisons who always ring if they are late and then I receive a refund, or if early they check it is OK. It only costs £1 anyway for the time I chose. I can only remember a couple of substitutions in the last year which were just a bigger size (price the same).

Sell by dates are similar to those in the shop.

We now get a refund on bags (usually more than we actually use) and the driver is always prepared to take goods into the kitchen.

No complaints!