Online grocery shopping

I had a problem like this with Tesco who didn't turn up and were hard to contact. I finally managed to cancel the order on the phone. To my surprise it turned up next morning. I turned the driver away, got a refund but no explanation or apology.

I now use Sainsburys who are excellent. They ring if they are going to be 5 minutes early! The driver brings the boxes into my kitchen and unloads onto the worktop.Doesn't take much longer than dropping off bags.

I was talking to my delivery man this week and the no bags policy has made a big difference to their rounds. Hopefully the stores will get it sorted, especially if they get criticism.

I would have been very cross. The bag charge is a real issue when it comes to deliveries and must be so frustrating for the delivery drivers, who are now probably working much longer hours - and likely with no extra pay. It seems ridiculous to me to think of all the items having to be taken out of the bags/plastic boxes and transferred to the customer's own bags at the door. What a kerfuffle.

I wouldn't have been at all impressed either! It makes booking a slot pointless doesn't it?