AIBU to expect British Gas to honour its contract?

Good luck hulahoop hoping you get sorted soon ?

Catch up. The person re the gas leak arrived at the same time as the local gas engineer. Neither from BG as the emergency gas leaks man was from the National Grid.

Both lovely chaps. Grid man confirmed the smell of gas is from the pilot light which was trying to ignite and couldn’t.

At least we are now sorted. No thanks to BG.

Incidentally have you seen how much their top managers are paid and all the perks they get?

We don't use BG because they are so expensive but last bad weather here when our boiler played up local firms were also overwhelmed & couldn't come for days. It's very concerning for vulnerable customers, I wonder if BG do have a proper system for prioritising them. My mother is vulnerable and has had visits from them on Sundays, but not when the weather is this bad.

Oh goodness, OldMeg and hulahoop, I hope someone does get to you soon, what an awful position to be in.

Can I just say, though, for anyone with a frozen condensate pipe, as mentioned by several people above. Please do not use boiling water, or even very hot water, as you run the risk of damaging the pipe. We had to unblock ours yesterday and again this morning and pouring warm water over it did the trick within a few minutes.

It is of no use to you poor folk shivering but I would not touch BG with a barge pole. They take your money very willingly, charging well over the odds for a lousy service- I go locally each and every time.

How are you doing oldmeg we have just got hold of a manager he will try and get engineer to us today fingers crossed

Just had phone call back from the ‘emergency’ number saying they can’t get to us any time soon.

Hulahoop if the media can’t contact anyone what chance do we have?

A year or two ago I had that sitting with doors and windows open in a smaell of gas, too. They advised me to leave the house if possible, so I sat in a neighbours kitchen drinking tea. On that occasion they were there before the tea was cold, checked very thoroughly but could find nothing wrong. The boiler is in the cellar, in the same room as the freezer and washing machine - it turned out that a frozen Brussels sprout had fallen out of the freezer and rolled underneath. It was gently rotting.

Have just contacted look north they are looking into it but they are having probs getting hold of anyone , I have also contacted radio Leeds !!
Old Meg have you rung emergency number ? Keep as warm as you can

Yes J52 and at last got an answer from them. That’s why we’re sat here will gas turned off, doors and windows wide open. Not allowed to turn on electric heaters or make a cup of tea.

Waiting.

If you smell gas, I believe you phone National Grid 0800111999.
Maybe your supply pipe has broken. Good luck.

Old Meg this sounds awful. Try getting BG to refund the money you pay the local engineer. And maybe in future get a contract with the local engineer!

I’ll have either ...

Now sitting here with doors and windows wide open. If I don’t post again I’ll have even frozen solid or been blown up.

Just turned boiler back on to see if it might reset!

Can smell gas!

Let’s hope Elrel someone is watching this thread. For a small online community seems to be a lot of us having the same problem.

I’ve just tried the number that was faxed to me earlier (see above) in the hope that this morning they’d have got their act together and the phone would be answered by a sympathetic woman with a lovely Scottish or Geordie accent!

Guess what it rang, went on about not using my phone if I was drinking and then cut me off.

My boiler works but when on is dripping water. Yesterday I held on one line for TWO and a HALF HOURS to no avail. I have BG's HOME CARE 'SERVICE' and am 'a vulnerable customer'.
I also tried online and had a text chat with someone who gave me no help.

Ha ha! Just had this text

BOILER IQ ALERT (that’s the service we pay extra for)
Your boiler appears to have stopped working (yes! We noticed)
If this is an emergency call us now on 0800 294 8321

That’s the number we rang with no one answering.

I’m not going to let this go.

What a waste of time and engineers jenpax

This just about sums up BG. All their fancy adverts show they’re all ‘fur coat and no knickers’

I have been without heating and hot water for several days? I too have a British Gas Home care agreement they have been out 3 times but each time told me that they need yet another part (which has to be ordered in!) I do have log burning stoves and a fan heater and an electric shower and I am not going into the spare rooms❄️? but urgh❄️?

MawBroon just having you react in support is a help.

I’ve emailed that facile postto their CEO Mark Hodge. Also copied and pasted in onto my Facebook page and gone ‘Public’.

However it’s not just me. There’s a single mum with a young baby who’s been without heating and hot water for two days. British Gas are an absolute disgrace.

Bloody cheek!
They are in breach of contract. End of.
Only it’s not “end of” for you while you suffer and freeze.
So much for a 24/7 “helpline”
I wish I could offer something more constructive though.

How about this from their Facebook page? ??

Sorry, OldMeg - X posts. I see now that you did check that.

It is more than likely as Cleverblonde says - a frozen condenser pipe outside. Ours froze this morning and the boiler stopped. It happened some years ago, the last time we had prolonged sub zero temperatures (very rare in our neck of the woods) and afterwards my DH lagged the pipe. But over time that had started to fall to bits and the inevitable happened.
So yes, remaining lagging pulled off, boiling water poured over it, and reset the boiler. All working within 20 minutes or so. Then DH spent over an hour re-lagging it this afternoon, in a blizzard