Thought I'd bring this to the attention of anyone thinking of buying a new machine.
I watched the Sewing Bee and noted that they all used Janome machines. I had a Toyota which was a bit of a pain, the thread was always breaking and you had to tiddle around with tension all the time.
I decided I'd buy one of these Janomes. I did research and it was supposed to be good so I got one from John Lewis.
I had trouble with the zigzag stitch. As I tried to neaten the edge of the fabric it sort of cobbled it up in the middle of the stitch. I persevered with this thinking it was me. Also I didn't use it such a lot and forgot about this problem until I used it next time. After my last time I looked on the internet and discovered others having the same problem. It machines straight stitches fine and also the fancy embroidery stitches, but not the zigzag.
It has now gone back to JL and I went up today as the lady told me there was nothing wrong with it. However, she got it out and machined some stitches and to my relief it did exactly the same as I experienced and she agreed it was not good enough.
I now await the verdict from Janome on what, if anything can be done. If nothing can be done, I expect a refund. My old c****y Toyota could manage zigzag stitching no problem but not this expensive machine.