On the whole we have been very happy with the follow up phone calls after doing eConsult. Phone calls have been the same day.
The doctor, all but one time, has booked a face to face the next day. The exception was when I'd sent photos.
We find with the eConsult route, we are getting the face to face appointments far quicker than before covid. Even then, there are no guarantees you get the right treatment. My DH wasn't prescribed antibiotics until 5 weeks after seeing the doctor.
I'm shocked your doctor didn't do a face to face examination.
I complained to a Practice Manager about the lack of prompt action with our step mother a couple of years ago. It was impossible as they would not accept my complaint. It would have had to come from our step mother herself or her Power of Attorney.
I do hope your DH gets a bed very soon Ladystardust.