Have I lost my cash? Carpetright!

Oh no!

We have used them in the past and they were very good.
No advice, sorry, except this link, but I do hope your bank is sympathetic

www.moneysavingexpert.com/news/2024/07/carpetright-administration/

It looks as though Carpetright has been rescued by Tapi Carpets, saving some stores and jobs.
However, I can’t help with your query of whether your order will be honoured or not, but
PWC say it’s unlikely monies will be refunded.

A similar thing happened to us a good few years ago, we ordered, and paid for, a gas cooker, then the firm went bust a few weeks later. We ended up on the list of creditors, received money in dribs and drabs over a few years, then the supply dried up, with just under half the money still owing to us.
Shelflife, I hope you are luckier.

Hope you get this back via your Bank.
Happen to us years ago with Courts.. We orderd bedroom furniture for DD bedroom, they went under as we were due to get it.
We were so lucky, it had arrived in store, they honoured the orders they had in stock, so surprised when someone phoned us asking us to take delivery, what a relief.
We too paid by Debit card, I have never bought large items again on a Debit card, alway Credit card then paid it off.
With luck you might get your carpet?

Years ago I bought bedroom furniture from a company that went bust. i received a full refund even though the furniture had been put together and was being used in my kids bedroom! I didn't send it back. I still have the bookcase!

Thank you all for responding . callistemon I really appreciate the link. Think my first port of call will be the bank. I am so angry because the chap that took the order must have known what was to happen. At the time we decided on a decent carpet so it is a costly situation.
Should never have used my debit card. I will keep you posted on any developments.

I didn't realise they've only just gone under, thought it happened weeks ago given all the reporting about it. When did you make the payment?

I hope your bank is sympathetic Shelflife, as I'm sure it's a fair amount of money. I dislike credit cards but do keep one exclusively for this type of payment.

It's so unscrupulous to take money in order to mitigate their losses when they know what's going to happen.

If you paid by card (even if only the deposit) you may be protected.

www.experian.co.uk/consumer/credit-cards/guides/section-75-protection.html#:~:text=What%20is%20Section%2075%3F,by%20a%20retailer%20or%20trader.

www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/getting-your-money-back-if-you-paid-by-card-or-paypal/

Depends on your bank, many cover debit cards in this situation as well as credit cards, rule of thumb for me I always pay for larger purchases by credit card

If over £100 you are covered under section 75 of credit card act
Talk to your bank asap you have rights under debit card use!

Hope you get this sorted, but it was announced on 22nd July that they had called in the administrators, the store really shouldn't have taken your order if it was after that date.

Don’t blame the guy for knowing because he would probably have been in the dark same as you. Years ago I worked for a company went on holiday over spent knew getting paid few days after back off holidays. Back at home few days later while working a man walked into store with government documents to say store was now shut and to stop everything you are doing. I was store manager and didn’t know a thing about it. Also i or my staff got our wages the big creditors get paid first we were told to never expect our wages etc not enough years left for old bosses to live to pay up.don’t think banks do pay you on debit cards that’s why you should always pay on credit cards for more protection hopefully you get your carpet but also think about the poor workers who probably won’t have got paid and benefits takes 5 weeks to sort and they don’t pay you for first 3 days. The tears i cried my staff crying hoping i could help. Something i wouldn’t wish on anyone

Our local CarpetRight is on the list of those to be closed! Feel bad for those employed there as they have families to support with no chance of another job here! Never had a problem with CarpetRight & used them to carpet the whole bungalow after moving recently!

Please, please, please always pay by credit card. There is more protection and there's nothing wrong with it - I get everything on my CC and always pay it off at the end of the month.
I know that's being wise after the event - I do hope you get your carpet or money back

Thankyou undines, I know you are correct . I should not have paid by debit card - won't make that mistake again.
Just been into my bank and received very helpful and sympathetic advice , phone number to ring etc. After jumping through a few hoops the money has been refunded into my account!! Used chargeback -
Callistemon, I can't thank you enough for the link you gave me . Had a message telling me all will be well unless Carpetright dispute my claim - don't think that will happen.
Such a relief , again thank Callistemon 😊.

While I am of course very relieved I am also well aware of the devastation this has caused to thousands of staff at Carpetright, it must be a dreadful time for them .

As long as you pay the first £100 by Credit card you can get it refunded, no matter how you have paid for the rest.
Glad you are sorted, Shelflife.

Good news Shelflife - lucky escape!

At least you know exactly what you like and how much you need!
You may even find it cheaper elsewhere!

Yes.
Horrible for staff and their families.

Just read this on the Tapi website:

To support those employees facing redundancy as a result of the administration process, in the 48 hours before the administration happened, Tapi has funded a service through Clarity Recruiting, that will offer FREE employment workshops covering CV preparation, interview skills and job search strategies. We have also contacted as many retailers as possible to help introduce affected Carpetright staff to new roles. We’ve asked these retailers to prioritise their application, helping them return to work as quickly as possible. Full details have been shared directly with those affected.

That's great news Shelflife, very pleased for you.

I rarely use my debit card now, other than in ATMs, it's so simple to use a credit card and have a direct debit set up to pay the full balance at the end of the month.
It was pretty dishonest for CarpetRight to accept an order when the management must have known what was happening. I suppose that they didn't want to staff to know what was going on.

So pleased Shelflife. We tried to buy a carpet from Carpetright some months ago and they were uninterested in even sending out someone to measure up. We were surprised as they been helpful and efficient in the past. Now we know why. We went with a local independent company and were very pleased with them.

Now more than ever, at least pay a deposit on a credit card.