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Online shopping from Tesco

(33 Posts)
CariadAgain Thu 30-Jan-25 13:56:00

Wondering about whether to open an online account with Tesco or no - given that I'm very wary of online shopping in the main. However, right now - and I think I've broken a toe and walking is painful and not sure how long it's going to take before getting back to normal.

What are peoples experiences of getting their shopping online from Tesco? Good, bad or indifferent.

First and foremost question in my book being re Internet security. But I'm also concerned with whether people get the same quality of goods as they'd pick out for themselves in person (eg fruit/vegetables/dairy being fresh).

JamesandJon33 Thu 30-Jan-25 14:09:07

I used Tesco a lot for online shopping during lockdown. Not too many substitutes and those were quite intelligent. Though I once ordered five kiwi fruit and got five bags But the delivery man took the extras away and I was reimbursed immediately? Use by dates were usually quite good, though often fruit, like figs was labelled that it was nearing its ripeness.
And of course you save money as you only get what you ask for.
In your situation on-line might be a godsend. But I have gone back to actually shopping now, asI like to see what I buy.

NonGrannyMoll Thu 30-Jan-25 14:13:39

If you don't mind a lucky dip of delivery times within a 4-hour slot, you can get a Tesco delivery very cheaply without buying a pre-paid delivery package. It's worthwhile shopping around and doing the sums comparing the cost of delivery packages and dividing it by the number of deliveries you'd want per month. Also, somebody told me yesterday that Tesco's delivery is free to people over 65. I need to look into that myself as I have a delivery coming tomorrow which they're charging me £3 for!

AGAA4 Thu 30-Jan-25 14:14:14

I have a Tesco delivery regularly. I find they are quite good and the delivery drivers are very helpful. The dates on the food are usually what I would expect if shopping myself.

Ziggy62 Thu 30-Jan-25 14:17:00

I've used online Tesco for many years, never had a problem. Definitely spend less as not tempted to buy items not on my list

First time I bought far too many bananas but children thought it was great. I think now you can order by number required as well as by weight lol

When suffering from back problems delivery drivers will bring shopping through to kitchen

Kate1949 Thu 30-Jan-25 14:20:22

We started online shopping during the pandemic. We have continued with it as it's been great. We tried Asda first. They were useless.

We moved to Tesco and can't praise them enough. They keep you updated on your delivery time. The app is great. The drivers are pleasant and helpful. On the rare occasions we have had substitutions, the driver asks if we want them or not. They send an itemised receipt by email. If anything is missing from your order they let you know. Any refunds due are paid into out bank without delay. Brilliant.

Galaxy Thu 30-Jan-25 14:21:29

I use online Tesco. Generally good, only occasional substitutes. Drivers all friendly, and always pet my dog, although apparently they are not supposed togrin

NonGrannyMoll Thu 30-Jan-25 14:22:16

I imagine Internet security with Tesco is more or less the same as with any other big retailer. Choose a password which nobody else can possibly guess. Don't use your name, birthdate, house name/number, phone number or the names/details of anyone close to you (you'd be surprised how easy it can be to guess someone's passwords from that information!). Don't forget your log-in details or tell anyone else what they are. Countless people have given confidential information to someone they thought was absolutely trustworthy - until it turned out that they weren't!

Oopsadaisy1 Thu 30-Jan-25 14:29:54

Don’t save your credit card details on the site, it means you have to input them each time, but it only takes a minute to do it.
If anything you receive has a short date on it or is squished or bad, call them up and they will refund you the cost, I always take a photo in case they want proof, so far they havent.

They will carry the crates through for you and wait or help you to unpack them onto a table or worktop, TBH all of the supermarkets will do this for you, we often use Morrisons rather than Tesco and rarely have substitutions or missing items.

Jaxjacky Thu 30-Jan-25 14:36:42

I’ve been using them for seven years most weeks, no problem as others have said.
90% of my shopping is done online across various sites, just keep your wits about you.

CariadAgain Thu 30-Jan-25 16:51:11

NonGrannyMoll

If you don't mind a lucky dip of delivery times within a 4-hour slot, you can get a Tesco delivery very cheaply without buying a pre-paid delivery package. It's worthwhile shopping around and doing the sums comparing the cost of delivery packages and dividing it by the number of deliveries you'd want per month. Also, somebody told me yesterday that Tesco's delivery is free to people over 65. I need to look into that myself as I have a delivery coming tomorrow which they're charging me £3 for!

Thanks all.

I like the sound of that - ie free deliveries for over 65's - given that I'm in my 70's.

I wouldnt need to have a "pre-paid delivery package". I have goods I've ordered generally left in my conservatory - as I found I was waiting in for them and I'm blowed if I'm going to do that.

CariadAgain Thu 30-Jan-25 16:53:29

Thanks for that hint about not saving credit card details on site.

That would make me feel a lot safer to put in my order and details - then promptly cancel those details the second I could see my order had safely gone through. I presume that it's easy enough to figure out at what point you've ordered everything you want to/payment taken and that's the end of that transaction?

pascal30 Thu 30-Jan-25 16:56:15

I used to use Ocado but now use Tesco.. there are rarely substitutes and they are always cheaper than Ocado, especially if you have a Tesco card.. but the thing I like most are the absolutely delightful, helpful delivery drivers who carry everything through to my kitchen..

mum2three Thu 30-Jan-25 16:57:53

I use Tesco regularly and can recommend them. Always deliver on time and have everything I ordered.

AGAA4 Thu 30-Jan-25 17:05:46

I've just had my order from Tesco's. Everything present and correct and a friendly young man who carried my order into the kitchen and helped me unpack. All this for £3.99 per month.

Tizliz Thu 30-Jan-25 17:06:16

It looks like free delivery is in Ireland only

b) Delivery addresses must be in areas of Ireland (this excludes Northern Ireland) which are serviced by the Tesco.ie delivery service. Details of these areas are available on this Site or by calling 1800 248 123

CariadAgain Thu 30-Jan-25 17:18:13

Shucks re the free delivery not covering here. It looks from post above that it would be £3.99 for a whole month? - even though I'd probably have 3 or 4 deliveries during that time. So I guess that's not bad.

I've just been refreshing my memory on the Tesco online website - and thought of another advantage. I'm used to a - very wide - choice of food available prior to moving here and I can see that online shopping would make a bit more choice available to me than I have currently (plus point).

It's a "Tesco Superstore" in the little town I'm in and they don't have the full Tesco range there - but there is a huge Tesco reasonable driving distance away and so can I assume that they'd choose my stuff from the bigger shop (ie to make sure the customer can get the stuff their smaller shops don't have)? It would take them 5 minutes to drive from their smaller nearby store to my house - but 30-40 minutes to drive from their bigger store to here. But I do see Tesco delivery vans delivering to some houses round here - so I guess they just take the lot from their bigger store - rather than having to tell customers frequently "Sorry - you can't have x, y, z - as the one near you doesn't have that in its range". Thinks - I can mentally taste that papaya now - eg that's one thing I can never find in their nearby store....

Tizliz Thu 30-Jan-25 17:24:56

Look in the store and see if there are ‘pickers’, quite easy to spot as they have BIG trolleys. My delivery comes from the store about 45 miles away not the local one.

Nandalot Thu 30-Jan-25 17:37:54

We have had Tesco for years. Have tried others but much prefer Tesco. The drivers are excellent. Substitutions are usually excellent but you can always decline them; if the substitution costs more you just pay the original price. Any problems, such as a short shelf is usually pointed out by the driver but if not we ring up and they refund.

CariadAgain Thu 30-Jan-25 20:36:00

Tizliz

Look in the store and see if there are ‘pickers’, quite easy to spot as they have BIG trolleys. My delivery comes from the store about 45 miles away not the local one.

Quick check - the big one is 28 miles away.

Add that I've not spotted people looking like "pickers" in the local shop - just other shoppers with same size trolleys as me and shelf-stackers.

Looks promising then....

Oopsadaisy1 Thu 30-Jan-25 20:40:45

CariadAgain

Thanks for that hint about not saving credit card details on site.

That would make me feel a lot safer to put in my order and details - then promptly cancel those details the second I could see my order had safely gone through. I presume that it's easy enough to figure out at what point you've ordered everything you want to/payment taken and that's the end of that transaction?

They take the payment when the goods are delivered, but take the authorisation when you have completed the order.

Oopsadaisy1 Thu 30-Jan-25 20:41:10

Make the authorisation?

CariadAgain Thu 30-Jan-25 21:24:59

Oopsadaisy1

CariadAgain

Thanks for that hint about not saving credit card details on site.

That would make me feel a lot safer to put in my order and details - then promptly cancel those details the second I could see my order had safely gone through. I presume that it's easy enough to figure out at what point you've ordered everything you want to/payment taken and that's the end of that transaction?

They take the payment when the goods are delivered, but take the authorisation when you have completed the order.

I'm a bit confused by that - re authorisation on one hand and taking payment on other hand.

Does that mean I couldnt put in all my details/my shopping list/my credit card number and then see a thing saying "Yep....got it....we're good for the money" and then promptly delete my credit card number?

Floradora9 Thu 30-Jan-25 21:40:38

I use Tesco for home delivery about once a month . Found it costs less to pay per order and choose a time when it is only £3 . I love making an order about a week before delivery and adding to it or removing items when the price might flucuate. I choose a couple of meal deals so get main course , a veg , a pudding and a bottle of wine for £12 . We had the fish pie to-night and it is good. I used to pay for a year's delivery in advance when you got to use Tesco vouchers and you got three times the value but they stopped that. I refuse all substitutions. We live 5 miles from a Tesco store.

Redrobin51 Thu 30-Jan-25 21:44:58

I've been using Tesco home deliveries for years snd have been extremely pleased with them. They come on time, the drivers are helpful and polite. They rarely have to substitute and they are always sensible substitutes. I have a delivery saver which makes it much cheaper. Of you have any problems with the food you can ring up and they always apologise and immediately grant a refund.