Waitrose telling me how many calories I can have!

Those jobsworths get everywhere these days
I agree thats probably what happened here
Needs to get some customer service training and start using some common sense

They didn’t refuse to serve him pie and mash...that was on the menu. They said he couldn’t have chips instead of mash. “Too many calories”.

That’s not going to go down well here Oop North, pie and chips loved by many.
It’s not going to affect me anyway, I’m an Adl girl (Aldi/Lidl) and don’t bother with Wait for the Rose.?

Four of us had a meal in our local Harvester, we then ordered coffee which was served barely warm. When we complained we were told they were not allowed to serve it '"too hot" in case it gòt spilled and burnt someone. Needless to say we did'nt pay for it.

What??? Who the hell do Waitrose think they are?

FGS, what are they like with anyone trying to buy alcohol?

This is Waitrose’s side of the story - I asked them

Thank you for your patience while I looked into your query regarding our cafe menu.

I've spoken to Adrian Martin one of our managers in the branch who has advised that the cafe Partners are not allowed to deviate from what is advertised on the menu, as they need to be able to tell the customers accurate allergen information and calorie counts with the food they are selling

They do not offer Pie and Chips as a menu choice, it is Pie and Mash so if a customer has asked to swap the mash with chips we would be unable to do so due to the reasons explained.

I hope that helps and if you need anything else please let me know.
H

I can kind of see their point, but it does seem OTT. On the other hand, they’ve probably introduced calorie counting in response to customer feedback, and the serving staff are only doing what they’re told.

I think Waitrose's excuse is rubbish. a pie is one item of food, chips are another, mash another. They can have a seperate allergen list for each. If a customer has no allergies and says so, (possibly even signs so), what is the problem?

In our family we have members with allergies and one has an epipen, so I do understand the problem. At Christmas we all ate out. The waitress asked about allergies the first time she came to the table and then brought us an extra menu that listed all the allergens in every dish. This included side orders, like extra chips, mash, onion rings etc.

We ate confidently because we knew exactly where we were. Our order included me swapping mash for boiled potatoes.

I think Waitrose's explanation was a sign of laziness and lack of constructive thought.

To all those who doubted my honesty in this thread...I forgive you.

To Monica , thank you for getting the statement. I was beginning to think I’d dreamt it.

I agree it’s a lazy, feeble excuse on Waitrose’s part. Itemise the calories in each portion and put your customers first!

I think they have a very limited menu with little scope for choice.

I now know that if I want a gluten free roll I have to pick up a whole packet on the way through the shop!

To be fair to them, they probably were putting the customer first by implementing this in response to feedback.

You were trying to order off the set menu so they were sticking to the guidelines which showed a calorie counted meal. Does seem OTT for a Waitrose caff though - especially as pie and mash isn’t exactly a healthy option anyway!

Credit should go to Suziewoozie, not me.

To be fair, TillyWhizz posted a similar reply from "Dean of Waitrose and Partners" on Sunday at 16:29:51 if anyone missed it.

Ah. OK. Thank you to Suziewoozie and TillyWizz too. ?

Whatever next! Nanny state, none of their business, or Waitrose's. I would definitely be boycotting if that happened to me. What is the world coming to!!