Tesco stopping letting customers have tray liners

The frailty scale is an indicator, but it is a spectrum. For example, someone could have a situation where their situation has some things level 3, some level 4 and some level 5.

A score like 3 to 5 gives an indication if a doctor or nurse puts that in the patient's medical notes. The assessment can change from time to time depending upon events.

Elderly Person "If you need any extra help when receiving your order at the door, please put this in the delivery notes when checking out your order on our website. If you're vulnerable, disabled or elderly, and you're not self-isolating, the driver can bring your shopping into your home if you ask them."

As Tesco put that in a reply to a customer, they expect the driver to give help when it has been asked for in the delivery note.

Kate1949

Callistemon Oh. Is it? I'm a bit gullible

No, they deleted my post and said it was serious! It's an eye opener all the same.

Woodmouse

I've never come across these tray liners. I have a Sainsbury's delivery every week. I pick the crates up from the doorstep, carry them into the kitchen, unload shopping on the worktop and take the crates back to the driver. Done.

You are fortunate that you have the strength to do that.

Not everybody who needs grocery has that ability now that age and maybe other factors have changed the scope of what they can do.

There is a frailty chart and two aspects, physical and mental, which are assessed separately.

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I've never come across these tray liners. I have a Sainsbury's delivery every week. I pick the crates up from the doorstep, carry them into the kitchen, unload shopping on the worktop and take the crates back to the driver. Done.

BlueBelle

Well you don’t have to pay for the service if you have over £35 with Iceland and I m sure some others do that as well

I'm sure they do, but Iceland are not a registered charity either.

It's not about 'helping people', but about delivering the food that people have bought and paid for.

Well you don’t have to pay for the service if you have over £35 with Iceland and I m sure some others do that as well

BlueBelle

grannyblossom
The driver will just have to leave the trays near the door and you should take as much time as you need to unload. Once they realise that some drop offs are taking 20 mins or more I am sure they will have a rethink

What a selfish post that’s an awful thing to suggest

They should just leave them in whatever you leave on the doorstep for them then who ever is the receiver can take as long as they want to potter backwards and forwards while the driver gets on with helping other people

And if the drivers do that, then that is fine.

Tesco has not said that that drivers are instructed to do that.

The implication of suggesting having bags ready may be that the customer is going to do it.

It Tesco senior manager instructs delivery drivers that it is their job to transfer groceries from tray to customer-provided box or whatever with the customer not needing to open the door while the driver is there if the customer chooses not to do so, then that would alleviate the problem and for many customers it would be a small change in lifestyle that enabled them to do their bit in reducing use of plastic.

If Tesco made that clear then I would be content and pleased to try to do my bit over putting boxes on the doorstep.

At present it seems to be left to the discretion of the delivery driver.

Management must manage.

I do wish people would get rid of the idea that Tesco and the other supermarkets are the modern equivalent of the WRVC or something.

They are not doing favours to the elderly or infirm - they are a business who make vast profits from all of us, and who make their policies accordingly. They have been delivering since well before the pandemic - over 20 years, and they don't do it out of the kindness of their hearts.

The drivers' primary motive is not to 'get on with helping other people', (which is not to say that some of them are not very helpful) but to get their shift finished and go home to their families. If a customer needs them to stay a bit longer to help, it is good for public relations if they do so - after all the customer is paying for a service and is not a charity case.

It is absolutely not selfish to ask a driver to help to unpack the shopping, so long as it can be done safely, and this is not doing a favour to the customer, it is the delivery service that has been paid for.

Well unfortunately for you, you haven’t got them any more elderlyperson so hopefully you ll soon get used to a new system without having to take Tesco to court

Callistemon

And just to add, I have never seen said plastic trays. They are, apparently about 3 foot wide by 2 foot by about 6 inches high are rigid plastic and the delivery driver takes them back

So I am wondering how a frail elderly person could possibly lift one, and what this has to do with the Marriage Act, guide dogs, plastic straws etc.

?
We're having fish for dinner, delivered by Waitrose!

At present the customer does not need to touch the trays at all. The delivery driver lifts the tray liner and its contents from the tray and places it on the doorstep, and then takes the empty tray back to the van.

Bear in mind that delivery drivers are in the job, so they need to be able to do the job. Many customers could not now, maybe never could, do the job.

My point for which Marriage law, the law about guide dogs in taxis, and plastic straws is that they are good examples of where there are exemptions to otherwise strict rules, the exemptions being because some relatively rare situations can occur and the strict rules applied one hundred percent would cause extreme and unnecessary problems for people in those relatively rare situations. In those examples, people housebound or in hospital who want to get married, taxi drivers allergic to dog hair, people who are unable to drink from a cup or glass.

Yet getting rid of tray liners has no exemptions regardless of the customer's needs.

People who have been having tray liners recently have opted to have them and pay for that facility. People who did not want them could opt out. It was a good balance.

grannyblossom
The driver will just have to leave the trays near the door and you should take as much time as you need to unload. Once they realise that some drop offs are taking 20 mins or more I am sure they will have a rethink

What a selfish post that’s an awful thing to suggest

They should just leave them in whatever you leave on the doorstep for them then who ever is the receiver can take as long as they want to potter backwards and forwards while the driver gets on with helping other people

Callistemon

Kate1949

How on earth could it take 20 minutes?

This thread has to be a wind-up, Kate1949!

It very definitely is not.

Kate1949

How on earth could it take 20 minutes?

It takes me around 20 minutes. I must not lift more than around three kilogrammes each time I move grocery from the doorstep to the kitchen.

So when tray liners were introduced I gradually bought fourteen reusable shopping bags.

I don't rush. But as the driver has gone there is no delay to Tesco so if my back starts to ache from the bending I can have a break for a while then go back to it.

When it was bags to the doorstep I usually needed to repack into three bags for each delivered one.

It is not a vast amount of shopping.

I am fine for most day to day activity and I have developed workarounds for some things.

Yes, I am more restricted than many people, yet I am far more able than many others. I count myself fortunate that I can still complete the task on my own.

I don't understand what all the fuss is about.

Me neither Marydoll.

I am late to this lengthy thread and acn't believe how many posts are on it.

I have been receiving Tesco deliveries weekly since I started shielding thirteen months ago. The drivers have been nothing but accomodating and friendly. There is a note on my deliveries saying I am shielding and can't lift heavy items, so the drivers are masked, put heavy items such as beer in my garage and other items in LINERS in my porch and then step away.
Since my daughter, sometimes my neighbours and I share deliveries, they are usually over £100. The whole process takes no longer than ten minutes. The usual drivers also make a point of asking how I am doing, which is an added bonus, as I feel quite isolated.

I asked the driver last week about the no liner policy (which I approve of) and his recommendation was to have some large boxes or laundry bags ready and he would transfer the items for me. He actually said that the large blue IKEA bags are the most suitable.

I don't understand what all the fuss is about.

Callistemon Oh. Is it? I'm a bit gullible

Gagagran

No mention of the click and collect system either I note.

Not everyone wants to use Click and Collect. Not everyone has (or wants) the option of taking a car to get their shopping, and carrying a week's groceries home on the bus or on foot is not possible for a lot of people either.

Kate1949

How on earth could it take 20 minutes?

This thread has to be a wind-up, Kate1949!

Do your bit - Save the Planet

How on earth could it take 20 minutes?

GrannyBlossom

The driver will just have to leave the trays near the door and you should take as much time as you need to unload. Once they realise that some drop offs are taking 20 mins or more I am sure they will have a rethink.

20 minutes or more??
How much shopping do some posters order?
Our bill is around £100, give or take and it takes us about 5 minutes, although there are two of us.
Frail and elderly.

The driver will decant them for you if you ask - in about 2 minutes.

We’ve made the decision to reintroduce bagless shopping to support our plan to reduce the use of plastic at Tesco. We’re committed to reducing plastic and packaging wherever we can and we’ve already removed single-use carrier bags from our stores, as well as looking at other ways we can be more environmentally friendly.

Well done, Tesco!

I'd iuggest that everyone who is concerned at this change should make a point of responding to this bit in the reply that Tesco sent to Gagagran "If you need any extra help when receiving your order at the door, please put this in the delivery notes when checking out your order on our website. If you're vulnerable, disabled or elderly, and you're not self-isolating, the driver can bring your shopping into your home if you ask them."

As the main point for older customers of getting a delivery is to avoid the effort and hassle of dragging their shopping back home, it is reasonable for them to ask for more help in transferring everything from a large open tray to smaller units that they can carry into the house themselves. If there is a big demand for assistance they will have to allow more time for drivers to help repacking.

The tray liners are only a help when they contain a fairly small amount of stuff. They are even worse than the big trays themselves when full of a lot of tins and heavy goods as they wobble about (and I don't know how "old ladies"can lift a full tray!) . Plus they are another layer of plastic at a time when everyone is trying to cut down on the amount that goes into landfill.

The driver will just have to leave the trays near the door and you should take as much time as you need to unload. Once they realise that some drop offs are taking 20 mins or more I am sure they will have a rethink.