The last government had to stop face to face decisions and interviews about sickness benefits due to the pandemic, but then never restarted it afterwards, a big mistake.
They replaced them with interviews over the phone but assessors knew that a face to face interview acted like a deterrent ( heard this on the radio) whereas people didn’t mind a phone call.
Then there’s the big rise in approval rates, assessors are paid a bonus to get through as many claims as possible and the quickest way to do this is to approve the claim.Then there’s the fact that interviews on the phone weren’t recorded.
It would be easy enough to get back to personal interviews and record all phone conversations.
Then there’s the fact that it isn’t easy to not receive any more sickness benefits when you then start work and don’t need it.
The DWP tell people they have to wait to be reassessed can you believe! This can often take years as reassessments were stopped during the pandemic and never started properly so down from several hundreds a day to about 50 now.
There were other poor management things but I can’t remember them all now.
The present government need to get back to how things were done before the pandemic.
Interview with the economist billionaires fear: this is how we get a wealth tax




