Lesley60
I Think health professionals should be mindful of what they write in reports and referral letters as they know that patients can see them.
The purpose of referral letters and reports is to inform the person to whom the patient has been referred, in the fullest possible way, about the background of the patient and why the patient has be referred.
If some of the contents are not to the liking of the patient and they consider them rude perhaps the patient should remember that this is not a social situation and the purpose of the letter is to inform the recipient not to soft soap the patient.
I have seen letters which describe patients not just as elderly but also, unkempt, dirty and smelly, unco-operative, of limited intelligence, unable to understand the importance of complying with their treatment and many other comments which, out of context would be considered rude and insensitive.