I've shopped online since the service began. When my children were small, shopping was a family affair, as I don't drive, so my husband had to come along with the children and the car, and the best part of the weekend was used up traipsing round the supermarket, dragging the shopping home and putting it away.
The day that delivery became available in my area I signed up, and have never looked back. I have never, in over 20 years, had bruised fruit or shrivelled veg, which seems to be the greatest fear of those who prefer to shop in person.
I admit to finding it maddening in the first lockdown when people who had never used the service before were complaining that the slots were all taken by regular users. Of course the supermarkets were geared up to the people who used the service, although they got on board with increasing them very quickly. If regular customers hadn't existed, the service would not have been there, so there would have been no slots for anyone. I never understood why people who had preferred to shop in person before the pandemic expected those who had been getting deliveries for years to give up their slots and go to the shops, yet many people were very vocal about it.
I still don't drive, so click and collect is not an option for me, and carrying shopping back from my local shops would mean three or more trips a week - the supermarket is a bus ride away, and public transport was not an option either.
I won't be going back to in-person shopping unless I absolutely have to.