Counsellor No.1
I was referred at the age of 10 after my parents were divorced, because I was getting 'tummy ache' when it was time to go to school. I was told it would go away if I ignored it, and labelled a neurotic hypochondriac from a broken home.
The long term consequence of that diagnosis is that it has blighted my healthcare for life. After I was diagnosed with a heart arrhythmia they denied it for 22 months, telling me that they'd never seen any arrhythmia even after I given them my own copy of an ECG.
Counsellor No.2
This bloke was the one I got most sense from, but he left the job after a few weeks. Before he went, he told me why he was quitting: "I'm fed up of the way the patients are patronised, and fed up of pretending we're helping when we know we aren't". He explained how they think that they can cure people by convincing them that they just need to view their problems rationally, when in reality they are quite capable of seeing their situation rationally as it is. Pretty much exactly what Smail argues.
Counsellor No.3
This one was a complete drip. After a year of saying "mmm" every time I opened my mouth, he said:
"Well, do you think you're any better?"
"Do you?"
"Er......y-yes...........so, do you?"
"No"
"Well I'm discharging you, if you want any more you'll have to go back to your GP."
Three down, one to go.
Counsellor No.4
She just sat there smirking like a Cheshire cat, and thwarting any rational conversation by being systematically obtuse. I walked out after I had to sit at work listening to staff repeating what I had said to her. She was also trying to suggest that my parents had been abusing me.
No.5?
The advocate that I've been allocated to assist in making a complaint is an Ex-NHS mental health worker. Apart from defending the NHS and watering down my complaint at every opportunity, she was doing what people like that do best: trying to manipulate me into thinking that I'm deluded about the events that I'm trying to complain about.