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Do you check you supermarket receipt?

(30 Posts)
overthehill Mon 26-May-14 18:56:57

I would urge everyone to go through their food bill from the supermarket.

In Morrisons two weeks ago I was charged twice for an item. In Sainsburys today loose potatoes stated £1 per kg on the shelf. I queried the £1.50 per kg which came up on my receipt. The girl said she only had two prices to choose from and neither was £1 per kg. I went to customer services took the assistant to the shelf and got a refund.

These huge organisations are fleecing us by stealth. It is up to all of us personally to make sure we not being overcharged.

tanith Mon 26-May-14 19:02:55

Always check our bill, I've known my OH to go back when its only pence to complain.

Agus Mon 26-May-14 19:04:05

Always, when I realised years ago I had been charged twice for an item on more than one occasion in Sainsbury's.

Soupy Mon 26-May-14 19:05:07

I must admit that twice in the past week I've pointed out to my local C**p supermarket that the price charged was higher than the shelf price. Luckily I'd only bought a few items so noticed it easily.

I can only assume that it was input incorrectly on the instore system.

Each time I had to sign a slip for a refund!

What's the betting it's still priced incorrectly next week - maybe I'll check? smile

Soutra Mon 26-May-14 19:42:51

I am that sad old dear who also checks that the speciprices/ discount/ bogof has registered. If I am wrong I have no embarrassment in apologising. Many years ago in the days when £50 for a supermarket shop was really pushing the boat out DH came back from Sainsburys having spent over £80 shock I checked the till receipt and saw that sausages instead of coming up at 50p or so had gone through at over £5.00 a lb!! Quick phone call got me my refund next time I was there.

Grandmanorm Mon 26-May-14 20:25:02

I always check mine and have no problem telling the supermarket if it is wrong. Like Soutra I also check the offers to make sure they have been applied.

Stansgran Tue 27-May-14 16:17:05

M&S have a ploy at the moment. A voucher for 25 % off breaded fish and a shelf offer of two lots of fish for £5 . The offer fish and the non offer are all on the same shelf. I wasn't the only one who got caught and DH made a great to do.£3+ refund but what a time consuming faff.

Riverwalk Tue 27-May-14 16:38:32

On three separate occasions I told the staff at the local Co-op that a particular wine was 4.99 on the shelf but was being charged at 5.99. I threatened to inform Trading Standards and it was eventually changed.

Goodness knows how much money we are being fleeced for!

sunseeker Tue 27-May-14 17:25:47

I always check my receipts, usually while still standing at the end of the checkout! I have been asked numerous times if everything is alright and I just say I am checking. When going through the self checkouts I check each item as it is scanned, never had a problem so far!

Lona Tue 27-May-14 18:51:41

On Facebook today someone has posted about supermarket checkout staff putting a 'cashback' on their bill.
It happened more than once, and could add up to a lot of stolen money by the end of the day, if the customers didn't notice.

Always check your bill, before leaving the till, as it could be very difficult to prove that you hadn't had the cash!

kittylester Tue 27-May-14 19:51:44

I always check that the offers are done correctly, usually in the car, and go back if they aren't.

I rarely check the whole blinking thing blush but I do look at any big amounts or when there a few of the same items.

Ana Tue 27-May-14 20:16:00

sunseeker and Lona, you must be very popular with the rest of the queue! grin

Even if a mistake has been made, in my Asda or Tesco you're just referred to the customer service counter because the checkout person can't sort it out once the till's been closed after the transaction.

rosesarered Tue 27-May-14 20:21:38

That's true Ana , so I usually find a seat, put my specs on and go through the entire bill. About 1 in 5 times I find something wrong and go to the customer service desk.As I am retired now, I have the time for that, but so many others do not.

grumppa Tue 27-May-14 20:30:26

Have any of you found mistakes in your favour? Have you drawn them to the shop's attention?

FarNorth Tue 27-May-14 20:56:45

Credit cards don't usually offer cashback, unlike debit cards, so using a credit card could avoid thieving such as mentioned by Lona.

I get really ratty about my local Tesco staff forgetting to add the "green clubcard points" for not taking bags. They ask us umpteen questions as we try to pack our shopping, so I've started asking them "Have you given me the points for re-using bags?"

GadaboutGran Tue 27-May-14 22:26:44

Saved myself £6.50 today at M&S by checking. An item not in the Dine in for £10 was on the shelf with similar items in the offer so I was charged full price for each of the 4 items. Try to remember to check now since we've found errors quite often.

POGS Tue 27-May-14 23:04:42

Wouldn't dream of not checking. Find errors quite often so worth it.

Ana Tue 27-May-14 23:09:38

All this reminds me of my granny. She'd go on the bus every week to the Co-op, come back on the bus and check her till receipt meticulously at the kitchen table.

If there was anything amiss, she'd put her hat back on and go back on the bus...etc. smile

shabby Wed 28-May-14 08:59:53

I always check my receipt and can almost guarantee that I have been over charged at least once a month. I agree with others that M&S seem to be particularly bad about how they place their 'special offers' on their shelves. Asda used to give a £2 credit/refund if they had overcharged by even a penny but that seems to have gone by the wayside now.

inishowen Wed 28-May-14 11:58:11

I really embarrassed myself some years ago in the Co-op. I checked my receipt, and poultry was listed. Well I hadn't bought any chicken so I marched to customer services demanding why it was on my receipt. The manager looked over my receipt and asked mildly. "Have you got a cat?" "Yes" I replied. "The item in question is Whiskas cat food, poultry selection". I could have died with embarrassment!

bikergran Wed 28-May-14 12:44:04

inishowen I did similar last week at Asda..saw on my receipt "niblets" I thought "I havnt bought any niblets"!! huh!! so went off to customer services to check it out....only to be told...it was the "Sweet corn" niblets sweet corn tut!!

petra Wed 28-May-14 14:37:58

Not by a supermarket, but by Virgin Media.

Marelli Wed 28-May-14 19:39:39

The thing is, where do you stand in a busy shop to do all this checking of receipts? I sometimes feel quite flustered, trying to get my card/change back into my purse quickly enough before moving out of the way for the next customer confused.

Ana Wed 28-May-14 19:51:38

rosesarered seems to have got it worked out, Marelli! wink

glammanana Thu 29-May-14 09:33:31

I always check my receipts even if only for a small amount and have had numerous refunds after mistakes have been made,Asda seem to be the worst for me and even though I do go to customer services to sort it out why do I always feel as though I'm the guilty party after speaking to their "helpful" customer services people.