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Beware of Bosch

(32 Posts)
Madmartha Thu 25-Apr-19 21:19:07

After just 10 months and under guarantee my expensive kettle, bought online from Bosch, developed a dodgy lid that repeatedly gets stuck and won’t open to let me fill with water. Spoke today to a very unhelpful Bosch employee who would only offer repair of the kettle provided I sent it to their workshop down south and waited 10-14 days for its return. If I had bought it in a local store I would have had an immediate replacement. Last time I buy Bosch products.

M0nica Sat 27-Apr-19 08:13:11

Sadly no, but once the cycle ends it plays an excerpt from Shubert's 'The Trout' song or quintet, as you prefer.
www.youtube.com/watch?v=C1gbHYqdPnk

Moocow Fri 26-Apr-19 22:54:39

Sings M0nica! Sounds lovely hate all the bleeping from my machines. Can you select the tune? grin

M0nica Fri 26-Apr-19 20:20:50

DH always insists on German or Korean engineering, he is an engineer and has worked a lot with engineers in both countries. The preference is for South Korean and after a disaster when a whole load of washing was ripped to shreds by my hotpoint I bought a Samsun, which I love. I have had it 5 years and it even sings me a little song when it completes the washing cycle

SueDonim Fri 26-Apr-19 13:31:38

Witzend and anyone else struggling with the extra rinse/spin programme on new Bosch washing machines, my Dh found an easy way to make it spin-only.

Select the Rinse/spin option on the dial. On the panel to the right there should be an Aqua Plus sign lit up in red. Click on that, the sign will go out, then press start to spin.

HTH.

FlexibleFriend Fri 26-Apr-19 12:28:13

Bosch like many isn't what i used to be. I've had problems getting help with a repetitive fault on a vacuum and last year my Bosch dishwasher stopped dead a month out of guarantee and they said it was beyond repair. I kicked up a fuss and was offered £100 off a new one. I was less than impressed.

Tweedle24 Fri 26-Apr-19 12:16:08

My husband was in the microelectronics business and told me many years ago that the quality had gone down since the manufacture moved to India. He said it was not worth paying the extra for a product no better than other less expensive products,

annodomini Fri 26-Apr-19 10:35:13

The plumber who comes to service my gas boiler tells me that the British Gas brand I have is actually a top of the range Bosch boiler. So it's possible that some 'own' brands may be 'Bosch' in origin.

lovebeigecardigans1955 Fri 26-Apr-19 09:45:15

I've learned to never buy expensive stuff like kettles or irons as they don't last any longer than mid-range and aren't worth the extra money. Very cheap is a mistake too.
My own brand kettle looks a bit shabby but is holding its own, as it were. Fingers crossed!

M0nica Fri 26-Apr-19 09:42:50

I had a dodgy Bosch dishwasher, but I wouldn't condemn the whole brand because of that one machine, I have had other Bosch appliances that have worked very well and for long periods.

dragonfly46 Fri 26-Apr-19 09:35:06

Like Gaga most of my appliances are Miele but I have a Bosch tumble drier and mower and very pleased with both.

MawBroonsback Fri 26-Apr-19 09:34:33

Online purchasing is not necessarily all bad though Harrigran . I bought a patio washer about a year ago from the well known “long river “ company. I used it a handful of times last year, but when I got it out a few weekends ago it was quite dead! No electric power coming through at all. After checking the extension lead, the socket etc I rang their customer services and was offered a replacement as it was well within the guarantee period.
It arrived the next day! No question of sending the other one back either (how?)
I am still amazed!

David1968 Fri 26-Apr-19 09:32:42

All our Bosch appliances have been brilliant, and like GrannyGravy13, they are my "go to" company for white goods. But (like Moocow) our kettle is a supermarket one (it was £10 from Sainsburys) and has lasted years!

Gagagran Fri 26-Apr-19 09:27:46

Another vote for Bosch appliances.

We have just replaced the dishwasher and washer which we inherited with the house with Bosch ones, based on previous experience of excellent reliability. So far so good. We also have a Bosch second fridge in the garage for drinks.

I like Miele products but they are very pricey. We do have their cat and dog vac. though and love it.

My kettle is a Kenwood and the lid on that is a bit stiff too. Must be a common design fault by the sound of it.

harrigran Fri 26-Apr-19 08:47:45

Wouldn't accept repairs, always buy in a shop so you can take it back and ask for replacement, not fit for purpose.
I once had a fridge/freezer break down at two weeks old, they told me I would have to accept a repair. I told them I would stay in the shop until they agreed a replacement and if it got to closing time then I would see them in court. I got the replacement.

GrannyGravy13 Fri 26-Apr-19 08:37:47

Well Bosch is my "go to" company for all white goods, have always found them helpful.

Iam64 Fri 26-Apr-19 08:25:51

I have Bosch appliances, all great.

It seems to me your big difficulty is having bought on line, rather than from a local store. If you'd gone to the store you'd take the kettle back and it would be replaced. At least that's what happens at our local Curry's.

Grandma70s Fri 26-Apr-19 08:08:40

I’ve never had any trouble with my Bosch kettle, which I’ve had for ages.

jocork Fri 26-Apr-19 07:40:06

I had a Zanusi washing machine for over 20 years which finally died. My local supplier of white goods said that to get one of a similar quality (Zanusi are no-longer state subsidised and so are not as good as earlier ones) I should buy either Bosch or Miele. I bought a Bosch and so far, so good - currently almost 16 years old.

Witzend Fri 26-Apr-19 07:18:02

Must say I'm irritated with my relatively new Bosch washing machine, since it doesn't have a 'just spin' cycle (for after hand washing woollies) - only a 'rinse and spin' which you have to faff with to turn the 'rinse' bit off.

And the first time I needed it, I miss-faffed and ended up ruining a pure wool slouchy jumper - very first wash! - which I'd knitted at a cost of over £70. Grrrr mad anger, as they used to say in the Beano.
It's something I never thought to check when I bought it.

Lindylou51 Fri 26-Apr-19 07:03:34

We used to have Bosch washing machines and dishwashers always finding them very reliable. The last we had broke down completely after 18 months and wasn't repairable. We had such poor service from Bosch over this issue and numerous correspondence and will not touch them again with a barge pole!

Liz46 Fri 26-Apr-19 06:49:32

Bosch kettles are rubbish. My daughter threw hers away when it was almost new and the lid on ours sticks. Our Bosch dishwasher is elderly and still going strong.

kittylester Fri 26-Apr-19 06:35:07

Bosch is my go to make as far as kitchen appliances go.

crystaltipps Fri 26-Apr-19 06:31:03

You could try complaining on their twitter or Facebook page. That often has good results. I’ve got a Bosch washing machine and steam generator iron, both great.

Ohmother Thu 25-Apr-19 23:57:20

We are currently negotiating the repair or return of a Bosch lawnmower that brings all the neighbours out to see the jet landing! It’s done this since purchase two years ago but my DH has only just decided to email them. ?

Moocow Thu 25-Apr-19 23:47:58

Strange! I bought a cheap supermarket kettle and it has the same problem, never had this with any I've bought cheaply before. What's even more surprising is that a friend apologised about her kettle (different make) and it has the exact same problem!